Business Administrator Level 3 Apprenticeship
* Gain a Level 3 Business Administration Qualification.
£12,480 for your first year, then could increase depending on your age.
The pay may rise after a probation period has been successfully completed.
National Minimum Wage rate for apprentices.
Hours: Monday to Friday, 09:00 - 15:30.
30 hours a week.
Tuesday 1 September 2026.
Duration: 1 year 6 months.
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.
What you’ll do at work
Provide efficient administrative and clerical support to ensure the smooth day‑to‑day running of the GP surgery, supporting clinical staff and delivering high‑quality service to patients. Manage patient referrals and workflow from GPs. Support chronic disease recall.
Key Responsibilities
* Handle incoming calls, emails, and online queries from patients and other members of the surgery.
* Book, amend, and cancel appointments using clinical systems.
Administrative Duties
* Update and manage patient data in EMIS.
* Process Referrals through ERS.
* Ensure confidentiality and compliance with data protection regulations (e.g., UK GDPR).
Communication & Coordination
* Liaise with GPs, nurses, and external healthcare professionals.
* Refer patient queries to appropriate clinical staff when needed.
* Support recall systems (e.g., vaccinations, chronic disease reviews).
Where you’ll work
99 ABBEY ROAD
BARROW IN FURNESS
LA14 5ES
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.
* Produce accurate records and documents including emails, letters, files, payments, reports and proposals. Make recommendations for improvements and present solutions to management. Draft correspondence, write reports and review others' work. Maintain records and files, handle confidential information in compliance with the organisation's procedures. Coach others in the processes required to complete these tasks.
* Exercise proactivity and good judgement. Make effective decisions based on sound reasoning and deal with challenges in a mature way. Seek advice of more experienced team members when appropriate.
* Build and maintain positive relationships within their own team and across the organisation. Demonstrate ability to influence and challenge appropriately. Become a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrate good communication skills, whether face‑to‑face, on the telephone, in writing or on digital platforms. Use the most appropriate channels to communicate effectively. Demonstrate agility and confidence in communications, carrying authority appropriately. Understand and apply social media solutions appropriately. Answer questions from inside and outside the organisation, representing the organisation or department.
* Complete tasks to a high standard. Demonstrate the necessary level of expertise required to complete tasks and apply themselves to continuously improve their work. Review processes autonomously and make suggestions for improvements. Share administrative best‑practice across the organisation and coach others to perform tasks correctly. Apply problem‑solving skills to resolve challenging or complex complaints and be a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manage priorities and time in order to successfully meet deadlines. Positively manage expectations of colleagues at all levels and set a positive example for others in the workplace. Make suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g., impact on clients, suppliers, other parts of the organisation). Manage resources such as equipment or facilities. Organise meetings and events, take minutes during meetings and create action logs as appropriate. Take responsibility for logistics such as travel and accommodation.
* Use relevant project‑management principles and tools to scope, plan, monitor and report. Plan required resources to successfully deliver projects. Undertake and lead projects as and when required.
An apprenticeship includes regular training with the college or other training organisation. At least 20% of your working hours will be spent training or studying.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Customer care skills
* Creative
* Initiative
* Non‑judgemental
Other requirements
Pass a Disclosure and Barring Service (DBS) check.
The contact for this apprenticeship is:
FURNESS COLLEGE
The reference code for this apprenticeship is VAC2000032984.
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