Aftermarket Sales Manager
We are seeking a proactive and experienced Aftermarket Sales Manager to lead sales efforts across multiple market segments. This role is ideal for a commercially driven professional who excels at building customer relationships, driving revenue growth, and ensuring satisfaction throughout the product lifecycle.
You will play a key role in developing aftermarket strategies, securing service agreements, and collaborating closely with internal teams to deliver exceptional customer value.
Key Responsibilities
Lead and Drive Sales Activities: Proactively manage aftermarket sales initiatives in collaboration with product teams. Monitor and optimise sales performance using established reporting tools.
Customer Engagement: Build and maintain strong customer relationships through regular communication, meetings, and responsive service. Serve as the main contact for assigned customers.
Marketing Initiatives: Develop and execute targeted marketing campaigns to enhance product visibility and promote lifecycle management solutions.
Maintenance Planning and Support: Coordinate maintenance planning in partnership with spares, technical support, and product sales teams to ensure seamless service delivery.
Service Agreements: Negotiate and secure service agreements for key customers, obtaining senior management approval where required.
Customer Satisfaction: Take ownership of customer satisfaction, acting as the escalation point for issues and ensuring prompt resolution.
Commercial Proposals: Prepare commercial offers for upgrades, modifications, and retrofit/refit/conversion projects in line with product lifecycle strategies.
Market Familiarisation: Understand customer operations, identifying opportunities to offer relevant products and services.
Internal Communication: Foster collaboration within sales teams and liaise effectively with global sales and marketing departments.
Budgeting and Reporting: Support forecasting and budgeting processes with data-driven insights and recommendations.
CRM Management: Maintain accurate customer records to enable effective sales tracking and relationship management.
Process Adherence: Ensure all sales activities comply with company processes and standards.
Performance Metrics: Monitor and report on key performance indicators (KPIs) to drive continuous improvement.
Continuous Improvement: Participate in initiatives that enhance efficiency, innovation, and customer experience.
Travel: Travel as required to meet clients, attend events, and support sales activities.
Qualifications
Experience in aftermarket or technical sales.
Proven success in sales leadership and customer relationship management.
Strong negotiation, communication, and interpersonal skills.
Highly organised with the ability to work independently and manage multiple priorities.
Proficient in CRM systems and Microsoft Office Suite.
Bachelor's degree in Business, Marketing, Engineering, or a related field (preferred)