ABOUT US
HealthHarmonie Ltd is a fast paced, growing organisation that operates from the vibrant city centre of Birmingham. Established in 2003, the company has grown with the ever-changing healthcare industry and developed its presence across all the UK. We work in partnership with several NHS Clinical Commissioning Groups nationwide to provide patients with access to community services closer to their home.
By joining the HealthHarmonie family you will be a part of the fundamental infrastructure needed to deliver excellent patient care across the UK.
ABOUT THE ROLE
The Patient Services Administrator role is fundamental to the organisation as team members are responsible for the admission of patients into the HealthHarmonie services and the discharging or onward referring of patients at the end of their care pathway with us.
Contract Type: Part time, Permanent
Hours:
Work Pattern: Saturday - Sunday
You will be based across the 3 locations:
Stepping Hill Hospital - Audiology Dept, Stockport, SK2 7JE
Withington Community Hospital - Nell Lane, Manchester M20 2LR
Woodley Health Centre - Hyde Road, Woodley, SK6 1ND
The role also includes:
* Processing the patient notes following triage, resulting in patients either being accepted into the HealthHarmonie service or onward referring them into different care providers
* Utilising the National E-Referral Service
* Update patient administration systems
* Answering GP/hospital/Laboratory queries via telephone and email
* Review all patient outcome reports following their HealthHarmonie appointment and action the outcome
* Chasing laboratories for outstanding patient histology results
* Managing departmental actions in line with department KPI's
* Updating patient care trackers using Microsoft excel
* Will require booking/rescheduling patient appointments
ABOUT YOU
* Strong organisational and administrative skills
* Excellent written and verbal communication skills
* Experience in working independently and as part of a team
* Friendly and confident telephone manner
* The ability to use their own initiative
WHAT WE OFFER
Salary of £26,000 (pro rata)
Part time, permanent contract
Full training provided
16 Hours
25 days annual leave + Bank Holidays Pro rata
Quarterly bonus incentive
Ongoing Support and Training
Paid Overtime available
NHS employee discounts
Pension Scheme
Diversity
HealthHarmonie prides itself on being an equal opportunity employer committed to diversity and inclusion. We encourage applications from qualified candidates from a wide array of backgrounds because we know that it's the differences in our people that make our company a better and more welcoming place to work.
All of our roles require you to have an innovative thought process, a willingness to learn new skills, and they want to be in charge of your career by taking ownership of the role you are completing