Position Purpose
To ensure the professional and effective running of the day-to-day Rooms Operation in accordance with all Service Standards and in line with Trump Hotels Policies and Procedures. Responsible for short and long-term planning and day-to-day operations of rooms and related areas.
Essential Functions
* Act as Manager on Duty (responsible for the hotel in the absence of the General Manager) and assist with guest complaints and security issues (incidents, accidents, loss & damages) as required
* To ensure that all services offered Front of House are always available and are carried out with the utmost efficiency and courtesy to brand standards
* Assist in the day to day operation of the Front of House, ensuring prompt, efficient and courteous interactions
* To have presence in the Lobby and meet/welcome regular and VIP Guests
* To liaise closely with all departments with regard to servicing and handling of incoming groups, VIP’s etc
* Coordinate and supervise the operational activities of the Front of House Ambassadors
* Handle all billing inquiries at the desk and maintain your own float
* Ensure you are aware of all Luxury Collection & Trump Hotels standards and that they are adhered to at all times
* Be responsible for developing, training and coaching new and existing staff members to Luxury Collection & Trump Hotels standards
Candidate Specification
* Must be eligible to live and work within the UK
* Excellent written and spoken communication is essential
* Previous experience within 5* Front Office environment is desired
* Previous supervisory experience is essential
* Good knowledge of opera is desired
BENEFITS
* Subsidised staff accommodation (if required).
* Access to a meal on duty in the staff canteen.
* Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
* Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
* Resort Facilities – use of the Spa, Gym and Golf facilities.(subject to some restrictions).
* Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
* Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
* Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
* Ongoing training and development, first-class hospitality training &Apprenticeship programmes are available.
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