Job overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY SWANSEA BAY UNIVERSITY HEALTH BOARD
In conjunction with Senior Digital Services colleagues, support the local implementation and monitoring of the Health Board Data Quality Strategy and improvement plans ensuring the highest quality data is available to support the delivery of healthcare. To actively participate in ensuring that Data Quality performance targets are achieved for key processes through the implementation of the Data Quality Framework.
As a member of the Team the post holder will assist in the devising and updating of comprehensive training material and support documentation for business critical clinical systems and standard desktop software applications, as directed by the Senior Members of the team.
As part of the role, the post holder will deliver informal and formal training of business critical clinical systems and standard desktop software applications to all levels of staff across the organization in line with the standard operating procedure for training.
To frequently deal with complex compliance issues and cases on an individual basis to ensure patient flow whilst maintaining the quality of the patient data.
Main duties of the job
As a member of the IT Training & Support Team the post holder will deliver formal and informal training of business critical clinical systems and standard desktop software applications to all levels of staff across the organisation.
They will assist in the creating and updating of training material and support documentation, as directed by the IT Training & Support Manager. The post holder will provide user support and administration across all systems and applications supported by Digital Services.
Please see additional information on Job specification
Working for our organisation
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Detailed job description and main responsibilities
Person specification
Essential Qualifications & Knowledge
Essential criteria
1. Educated to Diploma level in a computing subject or equivalent experience.
2. Evidence of further development and or education and training.
Desirable criteria
3. Microsoft Office Applications.
Essential Experience
Essential criteria
4. Good Knowledge of Patient Administration Systems.
5. A good general understanding of clinical and non-clinical digital processes.
6. Good knowledge of data standards and definitions within a healthcare environment.
Desirable criteria
7. Experience working within the NHS environment.
Essential Aptitude & Abilities
Essential criteria
8. Adhere to and can demonstrate SBU Values & Behaviours
9. Good IT skills.
10. Excellent communication & written skills.
11. Track record of delivering high quality work in demanding timescales.
12. Ability to develop and maintain effective team working and working relationships.
13. Requirement to concentrate for long periods of time when problem solving and troubleshooting.
14. Good understanding of clinical and non-clinical information needs and processes.
15. Ability to think logically and problem solve.
Desirable criteria
16. Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
17. Ability to travel within geographical area.
18. Able to work hours flexibly.
Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.
Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable