Account Director
About Us
At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.
Position Overview
Amber Labs is on an exciting growth trajectory, and we are looking for an ambitious, experienced, and results-driven Account Director to join our team and contribute to our expansion plans. The ideal candidate will have a wealth of experience in the Data, Governance, and Cloud Consultancy space, ideally gained at a System Integrator or a smaller technical consultancy. You should have a proven record of building and maintaining successful client relationships, consistently exceeding sales targets, and growing strategic accounts through exceptional business development and relationship management.
This role demands a strong analytical mindset, expert project management skills, and a goal-oriented approach, combined with outstanding leadership capabilities.
Key Responsibilities
* Own and manage a portfolio of strategic clients, ensuring their satisfaction and retention.
* Drive revenue growth by identifying and pursuing new business opportunities within your portfolio.
* Develop and execute strategic account plans, mapping client needs to company capabilities to exceed targets.
* Define and measure success through metrics, health scores, and KPIs for your accounts and any Account Managers under your leadership.
* Build and nurture relationships with key decision-makers, confidently navigating and influencing at C-Level.
* Collaborate with cross-functional teams, including sales, marketing, finance, and consulting, to deliver seamless solutions to clients.
* Monitor market trends, competitor activities, and client feedback, adapting strategies to maintain a competitive edge.
* Masterfully negotiate, resolve client issues, and apply customer-focused approaches to maintain outstanding relationships and close deals.
* Contribute to improving customer success processes, leveraging experience for team efficiency and effectiveness.
* Represent Amber Labs at industry events, enhancing our presence and staying ahead of trends.
Essential Skills
* Extensive experience in the technical consultancy industry, with a strong focus on account management and business development.
* Demonstrable track record of exceeding revenue targets, securing renewals, and successfully expanding accounts.
Desirable Skills and Qualifications
* Familiarity with selling into Government sectors, with a strong understanding of government procurement processes.
* Experience using Government procurement portals for bidding and proposal submission.
* Experience of both Direct and Indirect customer success models.
* Previous experience in a managerial role, demonstrating leadership skills and the ability to drive a high-performance team.
* Excellent communication, interpersonal, and presentation skills, with the ability to confidently discuss complex matters at C-Level.
* Results-oriented mindset with a focus on achieving and exceeding sales targets.
* Ability to thrive in a fast-paced, dynamic environment and adapt to evolving market conditions.
What we offer
* The chance to work in a supportive and growth focused environment and learn from senior subject matter experts whilst also securing a competitive salary and an excellent commission and benefits package.
* We offer a comprehensive private health insurance plan through Aviva, as the well-being of our team is one of our highest priorities.
* We also have a fun rewards scheme with Perkbox, which can offer discounts and freebies on a variety of goods and experiences.
* The chance to work at the forefront of the latest technologies and innovations, on cutting-edge projects and programmes that will allow you the autonomy to work independently.
* To be part of a team that embraces the strengths of diversity and inclusion. A collaborative outlook where your voice and ideas are always heard.
* A platform that will support and allow you to push your own ideas to deliver on projects successfully.
* We believe the best impact is the value we add, not the hours we sit at our desks. We promote a good work/life balance for all our staff and welcome discussions about flexible working.
Diversity & Inclusion
Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:
* Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.
* Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.
* Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.
* By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.
What Happens Next?
Our Talent Acquisition Team will be in touch to advise you on the next steps. We look forward to hearing from you!