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About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. With over 300,000 travel experiences, from simple tours to extreme adventures, making memories that last a lifetime has never been easier. Viator offers industry-leading flexibility and last-minute availability, making any day extraordinary. One app, 300,000+ travel experiences you’ll remember.
The Viator Platform Product team is seeking an experienced and enthusiastic Senior Product Manager to lead the team in solving complex Finance problems and opportunities. You will be part of a dynamic, fun, and energetic team where you can make meaningful contributions and grow as a Product Manager.
As a Senior Product Manager, you will set the vision for our Finance platform, establish and execute a roadmap that meets the needs of multiple stakeholders across Engineering, Product, Marketing, Finance, Trust & Safety, and Legal. You will own and develop a complex billing platform, financial reporting, and a payout platform that disburses payments to thousands of businesses monthly in multiple currencies. You will serve as a product evangelist and subject matter expert for internal and external teams, including various Viator business units and partners.
We seek someone passionate about building platforms, with a deep understanding of the regulatory and commercial environment around payments, valuing simple interfaces for complex products, and thriving in a fast-paced, collaborative environment. In this role, you will define and shape the overall Finance platform, providing tools and capabilities that enable our Finance teams to manage the flow of billions of dollars annually. This is an opportunity to impact how the business operates and innovate with a globally recognized leader in travel.
Responsibilities Define and own the Billing, Financial Reporting, and Payout platforms
Manage and optimize enterprise billing processes
Create and optimize global sales tax processes and support DST requirements
Provide comprehensive financial reporting for strategic decision-making
Implement advanced self-serve tooling for Finance teams
Oversee merchant billing processes for Viator transactions
Handle exchange rates and define cost-effective strategies
Evaluate existing tooling and recommend improvements for billing and remittance processes
Build strong relationships with internal teams and external partners
Partner with Finance to improve cash flow and routing opportunities
Develop business cases for efficiency improvements
Create specifications for engineering teams and collaborate on implementation
Set prioritization and manage the backlog
Serve as a product evangelist and subject matter expert
Maintain proper product documentation
Assess emerging products and policies for potential value or threats
Required Skills/Experience 5+ years product management experience, including 2+ years in a marketplace or complex billing products at scale
Deep understanding of regulatory and commercial environments around payments
Good understanding of APIs and REST API practices; experience calling APIs is desirable
Exceptional attention to detail, strategic thinking, stakeholder management
Ability to simplify complex regulatory and financial requirements
Strong technical issue resolution skills
Ownership mentality, ability to work under pressure
Excellent communication and documentation skills
Perks of Working at Viator Competitive compensation including salary, bonus, and equity
Remote-friendly with flexible work arrangements
Flexible schedule and work-life balance
Donation matching and tuition assistance
Lifestyle benefits and travel perks
Employee assistance programs and health benefits
Our Values Leadership and ambition
Relentless curiosity
Collaboration and respect
Customer-centricity
Continuous improvement
Inclusivity and diversity
If you need accommodations during the application process, please contact your recruiter or email us with your request and include the job requisition number.
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