Service Manager, Permanent, £43,000 – £48,000, Dumbarton, Car Allowance up to £6,656
Benefits:
*
Competitive salary of £43,000 – £48,000
*
Car allowance up to £6,656 per year
*
Permanent, full-time role with stability and long-term opportunities
*
Join a reputable, growing business with a strong focus on service excellence
*
Ongoing training and development provided where required
Responsibilities:
*
Oversee the day-to-day management of the service department
*
Lead, support, and motivate a team of service engineers
*
Manage daily operations, scheduling, and workload allocation
*
Maintain high levels of customer service through clear communication and effective problem-solving
*
Ensure compliance with company policies, Health & Safety regulations, and industry standards
*
Maintain and monitor service records, contracts, and compliance documentation
*
Plan, coordinate, and schedule service works to meet deadlines and client requirements
*
Identify additional/variation works outside contract scope and produce quotations
*
Drive operational improvements to enhance efficiency and service delivery
Requirements:
* Proven experience as a Service Manager within Mechanical, HVAC, or Air Conditioning sectors
*
Strong technical knowledge of HVAC systems, especially Air Conditioning & Ventilation
*
Excellent customer service skills with strong problem-solving abilities
*
Effective communication, leadership, and organisational skills
*
Competent in Microsoft Office (Word, Excel, Outlook, etc.)
*
Good understanding of Health & Safety regulations and quality management systems