The role
We are looking for a well-organised and highly motivated Income Officer to join our Payment Acceptance and Compliance (PAC) team.
The PAC team plays a key role in handling income processing, bank reconciliation, payment security compliance, and the smooth running of the University’s online shop. While the role will involve supporting all these areas, the initial focus will be on administering and developing the online shop to ensure it continues to meet the needs of both internal users and external customers.
Your role will be pivotal in ensuring the integrity of our financial data and optimising revenue collection processes, which are essential to supporting the University’s financial position. This is an exciting opportunity to contribute to a key function within the Income and Credit Control department.
You will provide day-to-day financial support for our external and internal customers while working closely with a range of stakeholders. As an Income Officer, you’ll collaborate with team members to ensure smooth financial operations. You should have a strong interest in finance, payment processing, data analysis, and problem-solving. The right candidate will be meticulous, with a strong commitment to accuracy and compliance with financial policies and regulations.
You’ll be involved in all aspects of the team’s work, so flexibility is important as priorities can shift quickly. Being a strong and approachable team player is key.
What will you be doing?
• Taking the lead on the day-to-day administration of the University’s online shop, ensuring it runs smoothly and meets the needs of users.
• Accurately recording and posting income using a variety of financial systems.
• Investigating unreconciled transactions, correcting mis-postings, identifying discrepancies, and escalating issues where needed.
• Responding to finance-related queries from a range of communication channels and carrying out investigations to resolve them.
• Preparing and maintaining accurate financial data to support month-end processes.
• Using Microsoft 365 tools — particularly Excel and Word — to complete daily tasks.
• Processing and authorising refunds in line with procedures.
• Responding to queries and providing guidance related to payment security.
You should apply if
· You have experience working in a financial environment.
· You bring strong numerical, communication, and organisational skills.
· You’re flexible and adaptable, with a positive approach to changing priorities.
· You enjoy working as part of a team and bring a strong team ethic.