Main area Apprentice Security Receptionist/Nursing Assistant Grade Apprenticeship Contract Apprenticeship: 18 months Hours Full time - 37.5 hours per week Job ref 363-FOR7408453
Employer East London NHS Foundation Trust Employer type NHS Site Wolfson House Town London Salary £18,145.76 per annum Salary period Yearly Closing 14/10/2025 23:59
Apprentice Security Receptionist/Nursing Assistant
ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job overview
Launch your career in East London NHS Foundation Trust! Join our team as an apprentice and gain hands-on experience while learning valuable skills. Apprenticeships are a great way to earn while you learn. If successful for this post, you will be in a paid job gaining valuable industry workplace experience whilst completing a nationally recognised qualification.
Here at ELFT we're offering a fantastic opportunity for growth and development as an Apprentice Security Receptionist/Nursing Assistantcompleting Professional Security Operative Level 2 apprenticeship in the Forensic Directorate medium and/or low secure hospital sites.
The post holder will work as a member of the security team based within the reception and/or liaison areas of the Forensic Directorate medium and/or low secure hospital sites.
The post holder will support safety and security by competent operation of various and complex egress and access systems which contribute to a safe and secure environment for patients, visitors, contractors and staff in accordance with Trust/Directorate policies and procedures.
The post holder will be based mainly at Wolfson House (Posnanski Court, 311-315 Green Lanes, Finsbury Park, London N4 2ES) but will also occasionally work at John Howard Cente (12 Kenworthy Rd, London E9 5TD).
Please note: Applicants for this post must be 18+
Main duties of the job
The post holder will be based within the reception control room, monitoring security systems (CCTV, emergency alarms, fire alarms), supporting all access and egress through secure air-locks, acting as an administrator, and assisting staff with the Traka System (electronic key system).
They will deal with all visitors, contractors, telephone calls in a polite, efficient and professional manner in accordance with Trust policy and local procedure.
Working for our organisation
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Detailed job description and main responsibilities
Kindly refer to the job description and person specification that is attached to the vacancy profile.
Person specification
Qualifications and skills
* Good standard of Written and Spoken English
* Good written and Verbal communication skills
* English & Maths GCSE or equivalent functional skills
* Experience of dealing with challenging situations
Knowledge and Skills
* Ability to carry out assigned tasks and follow instructions
* Sensitivity and the ability to maintain composure in emotive and challenging circumstances
* Ability to use own initiative when required
* Motivated and committed to work in mental health
* Ability to recognise inappropriate behaviour and set/maintain boundaries with the agreement of the clinical team
* Able to problem solve and seek guidance where necessary.
Making Things Better
Quality Improvement is a key part of our work to improve our services and refine how we do things. We have a global reputation for our quality improvement work and we don’t stand still! So we offer a fantastic opportunity for our staff to learn, lead and contribute towards improving our services.
We launched our Five Year Strategy in April 2018, which identified four main strategic outcomes to improve: population health outcomes, experience of care, staff experience and improve value. This complements the NHS Long Term Strategy and sets out our direction of travel.
Our Community
We provide a wide range of community health and mental health inpatient services to children, young people, adults of working age, and older adults in The City of London, Hackney, Newham, Tower Hamlets, Bedfordshire and Luton. We also provide psychological therapy services to the London Borough of Richmond, and provide Forensic services to the whole of North East London. We provide services in urban and rural settings, sometimes in our inpatient units, but mostly in the community close to where people live. Integrated care is key in making the best use of resources and providing effective care.
Aiming High
We were rated ‘Outstanding’ by the CQC in 2016, were proud to be rated ‘Outstanding’ again in 2018 and continue to be rated 'Outstanding' in 2021. We were named in the HSJ’s Top 10 best places to work in healthcare and were voted Provider Trust of the Year in 2018.
Staff and Service Users United
We strive to ensure that staff feel valued by the Trust and as they are truly pivotal in delivering better outcomes for our patients and service users. Our aspiration is to help to make ELFT the best place to work. This Trust is clinician-led and provides the highest possible level of clinical expertise throughout its services. We pride ourselves on our service user involvement. A service user will be on your assessment centre and interview panel if you are invited to meet us.
We especially welcome people with lived experience of health difficulties, with insight and understanding of different backgrounds, cultures and lifestyles in our population as we believe that this will equip staff to deliver a high standard of care to our service users and patients.
Diversity
ELFT Is committed to being a diverse organisation and our workforce is reflective of the population and communities we serve. We believe that having colleagues with a range of backgrounds and life experiences enriches and adds value to the outcomes we have set out to achieve. Having partnered and endorsed by organisations who are representative and experts in various areas of equality and diversity, we can ensure we are meeting the pre-set standards all the way from recruitment stage throughout the career journey of our employees by being accessible, having fair inclusive practices and a host of staff networks to support, nurture and celebrate our valued staff in the workplace.
Other reasons to apply
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern.
As part of the relocation scheme we presently have, the Trust could support you with offering up to £10,000 for removal and associated expenses. This is subject to change and terms and conditions apply.
What Next?
If you like the sound of ELFT, don’t waste a moment. We sometimes close adverts early if there is a high response, so apply now!
As part of our recruitment process we may be required to share information you provide on the application form with NHS Counter Fraud Authority (NHSCFA) and/or other organisations for the purpose of the prevention, detection, investigation and prosecution of fraud or any other unlawful activity affecting the NHS. We also use third party providers to check and verify your qualifications who may be contacting you on our behalf to verify the same..
If you do not hear from us within four weeks of the closing date, please consider that you have not been shortlisted on this occasion. You must provide professional email addresses for all referees as we will contact them as soon as an offer has been made. Please note we do not request references prior to interviews. All applications made through NHS Jobs account will be processed by TRAC System. Please note that some emails may go to your spam/junk mailbox so make sure you check this regularly.
Find us online at www.elft.nhs.uk | Find us on Facebook | Follow us on @NHS_ELFT
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This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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