Role: Claims Handler
Location: Birkenhead
Permanent
Job Purpose:
To work within a Claims environment, processing and handling of new and existing Structural Warranty claims. You will manage your own caseload of claims within a delegated authority, aiding and supporting the Claims Team Leader and Head of Claims, liaising as necessary with Policyholders, Solicitors, Technical Surveyors and insurers, and operating strictly within FCA Regulations & Guidelines.
Key Responsibilities:
1. Answering calls and emails from Policyholders, providing advice on the claims process and an excellent customer experience at all times.
2. To act as the main point of contact for Policyholders who have submitted a claim
3. Collect accurate information and documents to proceed with a claim ensuring that all information is accurately recorded and maintained on the claim file.
4. Assess a claim made by a policyholder fairly and consistently to ensure that correct coverage decisions are made.
5. Proactively manage your own caseload of Structural Warranty claims, of small to medium value and complexity, ensuring they are correctly handled and that there is a fair and prompt settlement of any valid claims.
6. Work with the Recoveries Team to highlight potential recovery and/or mitigation opportunities
7. Set and maintain appropriate reserves throughout the lifecycle of all claims
8. Handle claims declinatures and appeals
9. Ensure the customer is treated fairly at all times
10. Work closely with insurers and solicitors when needed
11. Adhere to legal requirements, industry regulations and customer quality standards set by the company.
12. Regularly review and improve existing processes
13. Undertake any other duties as reasonably required
Key Skills & Experience:
14. Good experience in handling claims and providing excellent customer service
15. Investigation skills
16. A general understanding of the insurance market and related products
17. Ability to deal professionally with clients/management/staff at all levels
18. Ability to work under pressure to a high standard
19. A high level of written and verbal communication skills
20. A strong decision maker
21. Enthusiastic and committed with a desire to achieve and exceed targets
22. A high level of listening and problem solving skills
23. Excellent prioritising skills
24. Able to react quickly and effectively when dealing with challenging situations
25. Proven experience of understanding the importance of providing excellent customer service and experience in
delivering customer support
26. Work well with other team members
27. Working knowledge of FCA Regulations
28. Well organised and conscientious with ability to plan and monitor work tasks
29. Good IT skills, including Windows Office Suite
Educational Requirements:
30. To have or be working towards insurance related qualifications such as CII
Benefits:
31. Annual bonus
32. Excellent pension scheme
33. Private Medical Insurance
34. Enhanced Maternity/Paternity leave (after 2 years’ service)
35. 25 days annual leave plus bank holidays
36. x2 well being days per year
About Munich Re Follow Us
At HSB Group (including Premier Gurantee), Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.
All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.