Overview
As our Reservationist you will be joining a dynamic team dealing with sales enquiries via telephone or email. You will ensure all guest room bookings and dinner reservations are dealt with in a flawless and professional manner using our Property Management System; Opera. You will liaise with the reception team and be responsible for your own administration.
Key Responsibilities
* To answer all incoming reservation calls, securing direct business
* To respond in a timely manner to all email enquiries
* To convert online business to maximise sales and revenue
* To keep the customer database updated at all times, ensuring relevant profile notes are added
* To ensure all business is balanced and produce End of Day Report
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.