Job Description
* Provide confident overnight leadership, ensuring seamless operations and the delivery of exceptional service in line with daytime standards.
* Act as the primary point of contact for all guests, maintaining a warm, professional, and attentive presence throughout the night.
* Assume full managerial responsibility for the resort during overnight hours, ensuring smooth and efficient running of all departments.
* Manage and follow up on all guest requests with precision, care and attention to detail, in accordance with Fairmont service standards.
* Support the Night Manager in the training, development and ongoing performance of the team.
* Foster a positive and collaborative working environment through constructive, professional communication.
* Contribute to the creation and implementation of Standard Operating Procedures to uphold consistency and excellence.
* Conduct one-to-one reviews, feedback discussions and contribute to continuous departmental training initiatives.
Qualifications
* Supervisory experience within a luxury hotel environment
* Strong leadership skills to guide the overnight team
* Excellent communication suited to a 5‑star guest experience
* Confidence in independent decision‑making during overnight operations
* Knowledge of hotel systems including PMS and POS
* High attention to detail in guest service and reporting
* Strong understanding of security procedures for guest and property safety
* Availability for night shifts within a luxury 5‑star setting
Additional Information
What is in it for you?
* Exclusive Discounts:
o Fairmont Cheshire, The Mere, Spa and Golf discount
o Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
o 20% off food and beverage in on-site restaurants
* Colleague restaurant
* Being part of The Mere Team – our culture is unique!
* You will benefit from training and development opportunities
* Competitive salary and benefits including pension
* 28 days of holiday including public holidays
* 1-5 days service award based on length of service
* Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
* And last but not least you will get to work with a team of EXTRAORDINARY people