Information Hub AssistantClosing Date: 29/09/2025Location: BrightonSalary: £23,810 – £24,960
At BIMM University, we're more than just an educational institution; we're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.
About the Role
As Information Hub Assistant, you’ll be the welcoming face of our campus and the first point of contact for students, staff, and visitors. You’ll play a key role in delivering essential information, supporting day-to-day operations, and ensuring everyone feels informed and supported. This is a varied role that requires excellent time management, prioritisation skills, and a calm, professional approach.
What You'll Do:
Greet students, staff, and guests at the Campus Information Hub desk, creating a warm and professional first impression
Maintain a clean, organised, and well-presented reception area
Issue and monitor ID cards for students, staff, and visitors, and maintain accurate visitor records
Respond to enquiries in person, by phone, and via email, triaging effectively and directing them to appropriate resources
Liaise with campus departments to ensure the Information Hub remains a reliable and up-to-date resource
Support administrative teams with a range of tasks, including typing letters, managing student forms, booking auditions, and handling post
Monitor and authorise student absences via online forms
Maintain the telephone system and report any issues
Keep the storage room behind the Information Hub desk tidy and organised
Assist with general office duties to support the Information Hub Supervisor and wider administrative processes
What You'll Bring:
A good level of general education, including English and Maths
Previous experience in a customer service and/or administrative role
Excellent telephone manner and ability to manage high call volumes
Strong time-keeping, organisational, and prioritisation skills
Professional personal presentation and communication skills
Friendly, empathetic attitude with a proactive approach to student support
Ability to work independently and collaboratively within a team
Computer literacy, accuracy, and attention to detail
Ability to remain calm and composed under pressure
Desirable: experience working with diverse clientele, knowledge of Microsoft Excel, and familiarity with using computer databases
Working hours for this role are 9:45am to 6:15pm (with a one-hour lunch break) during term time, and 9:00am to 5:30pm (with a one-hour lunch break) outside of term time.
Why BIMM University
We are a values led organisation, meaning our core values underpin all that we do:Believe in Everyone. Challenge the Norm. Grow Together. Do the Right Thing. Own It.
In addition to joining a committed and dedicated team, you will have access to:
25 days holiday per year (FTE)
SMART pension
A comprehensive benefits package
We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation.
We are committed to promoting the safety and welfare of our students, therefore all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.
How To Apply
Interested in this opportunity, click apply and you will be redirected to our careers website to complete your application