EOI: Service Delivery Co-ordinator page is loaded
EOI: Service Delivery Co-ordinator
Apply locations CCZ01 - Christchurch, NZ, Ron Guthrey Rd (CCZ01) | time type Full time | posted on Posted 6 Days Ago | job requisition id 51547521
Job Description:
DXC is a leading global provider of products, technologies, solutions, and services to consumers and businesses. The company's offerings include IT infrastructure, global services, imaging, and printing.
We invent, engineer, and deliver technology solutions that drive business value, create social value, and improve the lives of our customers.
We are seeking a Service Delivery Co-Ordinator to join our Department of Internal Affairs Team supporting a key Government client, responsible for incident triage & resolution and change management coordination.
The role is suitable for someone with a technical background interested in transitioning into a coordination role within Service Delivery. It offers progression opportunities, working alongside account leadership. The coordination involves aligning client stakeholders, vendors, and our multifunctional team to ensure system stability and reliability. The technical aspect includes converting complex business issues into technical scenarios and communicating across audiences, as well as building and refining SQL scripts for data remediation. As a customer-facing role, managing client expectations and maintaining relationships are essential. The ideal candidate will have technical and service management experience and a solutions-oriented mindset. Strong communication skills are a must.
Key Responsibilities:
* Manage, triage, and resolve production incidents reported in ServiceNow, ensuring timely resolution and minimal impact on business operations.
* Communicate complex information, manage client expectations, and maintain key relationships.
* Build & refine SQL scripts within relational databases to remediate data-driven scenarios.
* Collaborate with stakeholders, vendors, developers, DBAs, and testers to investigate root causes and implement remediation.
* Escalate critical issues and ensure follow-up until resolution, balancing technical and coordination roles.
* Document incident resolutions, troubleshooting steps, and recurring issues for knowledge sharing and continuous improvement.
* Assist with planning, scheduling, and coordinating releases as part of change management.
* Build and publish reports to meet SLAs and facilitate customer meetings.
* Identify process improvement opportunities and contribute to automation efforts.
* Ensure compliance with ITSM best practices and organizational standards.
Key Requirements:
* Experience in service management and application support.
* Experience with incident and change management using ServiceNow or similar ITSM tools.
* Technical experience with relational databases and SQL scripting.
* Experience with application logs and troubleshooting techniques.
* Understanding of software development and testing processes for effective communication with development teams.
* Strong solutions-oriented mindset for analyzing complex business issues.
* Relationship-building and coordination skills in a technical environment.
* Excellent communication skills for wide audiences.
* Ability to work in a dynamic environment and prioritize tasks effectively.
Preferred Qualifications:
* Experience in service management, application support, or development lifecycle roles.
* Experience with Microsoft technologies (.NET, SQL Server) or similar tech stacks.
This role offers an exciting opportunity to work in a dynamic team, engage with customers, and maintain high system reliability. If you are proactive, detail-oriented, enjoy problem-solving, and value excellent customer relationships, we encourage you to apply.
Trust, Transform & Thrive with a company committed to leading clients on digital transformation journeys. DXC Technology is recognized globally as a force multiplier, enabling clients to seize opportunities presented by rapidly changing technologies.
If you are a self-starter with a strong customer focus, results-oriented, and possess excellent communication skills, we want to hear from you.
Your working environment
Virtual/flexible/on-site/travel
Our hybrid working approach balances in-person collaboration with flexibility, based on operational needs and preferences.
Our culture and benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We foster a culture of inclusion, belonging, and corporate citizenship through societal initiatives within our Social Impact Practice. #WeAreDXC
As an employer of choice, we offer competitive remuneration, benefits, training, and career opportunities, reflecting our commitment to employee well-being and community support.
How to apply & our commitment to you in return
If you want to join a culture that drives innovation, delivers results, rewards performance, and encourages ideas, click the
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