Overview
We are seeking a dedicated and dynamic Account Manager to join a thriving team. This is a pivotal role where you will act as the primary liaison between real estate clients, engineers, and property occupants. You will be responsible for maintaining and enhancing client relationships, coordinating property maintenance projects, and ensuring a seamless service experience. This role offers the opportunity to make a tangible impact within a vibrant and fast-paced office environment.
Account Manager – Company Profile
Our client is a leading name in the property maintenance sector, partnering with renowned estate agencies. Based in The City, the company has grown significantly over the years, driven by its vibrant and collaborative culture. With a growing team, the company thrives on providing exceptional service while fostering a fun and supportive office atmosphere.
* Act as the main point of contact for a real estate account, ensuring strong and positive relationships.
* Proactively manage client expectations and identify opportunities for account growth.
* Collaborate closely with engineers and assistants to manage maintenance projects, ensuring efficient scheduling and delivery of work.
* Deliver outstanding customer service by understanding client needs, addressing concerns promptly, and managing expectations effectively.
* Handle escalations and issues related to maintenance tasks, providing swift and practical solutions.
* Oversee project quality, ensuring all tasks are completed to a high standard and meet client requirements.
* Provide detailed progress updates, maintenance reports, and client feedback to all stakeholders.
Account Manager – Candidate Profile
The ideal candidate will bring a blend of property maintenance knowledge, project management skills, and customer service excellence. This is a senior role requiring a confident professional capable of commanding respect and driving team performance.
* Proven experience in property maintenance, property management, or account management within a similar field.
* Strong ability to manage multiple tasks and projects simultaneously, meeting deadlines without compromising on quality.
* Excellent verbal and written communication, with the ability to liaise effectively with clients, engineers, and property occupants.
* A commitment to providing exceptional service and ensuring client satisfaction.
* Demonstrated ability to identify and resolve issues efficiently and independently.
* Capable of galvanising and leading a team, fostering collaboration, and ensuring high performance.
* Familiarity with tools and practices in property maintenance and project management.
* Competitive salary ranging from £40,000 to £45,000, based on experience.
* Annual performance reviews with opportunities for progression.
* A vibrant, fast-paced, and supportive office environment.
* Incentives and rewards for exceptional performance.
* The chance to grow within the business to leadership level.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Customer Service
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