Receptionist/Administrator
We are seeking a professional, reliable, and friendly Receptionist/Administrator to join our client to support a busy medical practice based in Belfast. The successful candidate will play a key role in providing high-quality front-of-house service to patients and delivering essential administrative support to the clinical and management team.
Position Details
This is a part-time position, working 3 days per week, with flexibility required to provide cover across the full working week when needed (e.g., for holiday or sickness cover).
This is a 4-week temporary cover (Possible extension).
Duties
* Greet and assist patients and visitors in a courteous and professional manner.
* Answer telephone calls promptly, directing calls appropriately or taking accurate messages.
* Book, amend, and cancel patient appointments using the clinical system.
* Check in patients for appointments and manage patient flow in the waiting area.
* Handle patient enquiries in person, by phone, or email.
* Process prescription requests and repeat prescriptions in line with practice protocols.
* Ensure the reception area is tidy, welcoming, and well-stocked with relevant information.
Administrative Duties
* Maintain and update patient records accurately and confidentially.
* Manage incoming and outgoing correspondence, including scanning and filing documents.
* Assist with administrative tasks such as recalls, registration of new patients, and responding to emails.
* Liaise with clinical staff, external agencies, and other healthcare providers.
* Support the Practice Manager and clinical team with general administrative duties as required.
* Ensure adherence to confidentiality, GDPR, and safeguarding protocols at all times.
Person Specification
* Previous experience in a customer-facing or administrative role.
* Excellent communication and interpersonal skills.
* System knowledge with Vision
* Strong organisational skills and attention to detail.
* Ability to work effectively in a fast-paced and sometimes pressured environment.
* Competent IT skills including use of email, word processing, and databases.
* Flexible approach to working hours and tasks.
Working Hours
Monday-Friday, 8:30am - 18:00pm (Flexible with start and finish time)
Pay Rate
£12.50p/h (Weekly Pay)
Brook Street NMR is acting as an Employment Business in relation to this vacancy.
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