Fraud Detection Officer (First Line of Defense) Up to £50,000 plus EXCELLENT bonus and benefits
Hybrid working available
Our client, a highly prestigious private bank dealing with Ultra-High-Net-Worth clients, has an exciting new opening for a Fraud Detection Specialist to join their team. As a Fraud Detection Specialist, you'll be central to protecting the bank and its customers from financial harm by identifying, and investigating card and payment fraud. In this First Line role, you'll serve as a key point of contact across the bank, representing customer, risk, and colleague perspectives to enhance professionalism and customer experience.
Duties of the Fraud Detection Specialist to include:
Manage daily fraud alerts, engaging with customers on suspicious card and payment activity.
Conduct in-depth account and transaction analysis to detect fraud patterns.
Contribute to operational resilience and business continuity efforts.
Provide feedback on fraud strategies and processes to identify and mitigate fraud.
Proactively identify emerging fraud trends and inform rule adjustments for investigators.
Assist with resource planning and daily prioritization of fraud queues.
Review accounts for fraudulent activity and take appropriate actions.
Build and maintain strong relationships with other departments for timely and effective fraud response.
Handle special projects related to emerging fraud risks.
Ensure immediate blocking of fraudulent accounts and escalate appropriately.
Accurately record and analyse incidents in the Incident Management System.
Utilize analytical skills to monitor transaction data, identify trends, and suggest improvements.
Maintain clear communication with customers, manage expectations, provide fraud warnings, and determine payment acceptance.
Requirements for the successful Fraud Detection Specialist to include:
10+ years of expert-level experience in fraud detection/operations, with a strong track record of identifying scams.
Proven experience in authorised push payment (APP) fraud regulations, with a proven ability to identify and prevent these transactions before they are processed.
Possesses excellent knowledge of banking industry developments, including relevant legislation and advancements.
Comprehensive understanding of fraud activities within regulatory and legal frameworks.
Capable of innovative thinking and challenging existing processes to drive improvements.
Comfortable and adaptable in fast-paced environments.
Benefits include:
Excellent industry leading pension scheme
High level bonus
Hybrid working, allowing you flexibility to balance working from home
Full private healthcare
AND MORE!
This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Associates Resourcing Limited are those of an Employment Agency
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