CMA CGM | ABOUT US
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. The CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
THE ROLE
As claims executive you may be involved in the following tasks:
Handle cargo claims (pre claim / quantified claim)
Pursue recovery against local third party
Assist Head Office Legal Dpt cargo claim teams in any tasks
Support the claims manager with contentious issues under the bill of lading.
MAIN PURPOSE
You will be in charge of handling claims presented in relation with the company activities, as well as to provide support and advice to operational and commercial teams and protect the company against legal risks and violations.
MAIN RESPONSBILITIES
Resolving operational issues experience in case of alleged or confirmed cargo damage.
Investigating the cause of damage to cargo and assessing legal liability for damage in order to allocate and potentially recover costs as appropriate.
Working closely with claims manager, and within the authority granted, negotiate settlements with claimants and third parties
Taking action to protect CMA CGM's interests and recovery prospects.
Keeping accurate records of all matters and all elements of cost incurred.
Monitor the financial data of files by accurately using the in-house IT systems and provide reports.
Working alongside the HO claims team and CMA CGM legal network to ensure potential claims against CMA CGM are mitigated, especially with regard to cargo claims.
Developing and maintaining strong cross departmental relationships.
Liaising and forming strong relationships with CMA CGM UK departments as well as Head Office, external stakeholders, surveyors and lawyers
Liaising with all parties involved in the claims process including cargo interests, vessel owners, P&I Clubs, charterers and insurers.
Key Competencies & Qualifications
SKILLS & EXPERIENCE
Able to identify and assess options, perform cost analysis and think creatively to solve problems.
Confident making decisions and working tactically.
Excellent communication skills demonstrating clarity of reasoning and appropriate style with a pursuasive style.
Excellent organisation & prioritisation skills and good attention to detail.
Professional under pressure and in the face of dispute.
Ability to self-manage workload and performance.
Ability to collate and analyse information.
Ability to draw conclusions as to facts and liabilities.
Ability to keep detailed and well-ordered records.
Excellent IT user capable of working across multiple IT systems (Microsoft Office + In house systems).
PRACTICAL & TECHNICAL KNOWLEDGE
Previous Claims, Legal or dispute resolution experience preferable.
Experience in Maritime Law desirable to be able to assess liability and understand limitations, contractual relations, Charter parties, Bill of lading and possible defences.
Understanding of applicable international conventions applicable to goods transported by sea.
Understanding of logistics and multimodal transport.
Qualifications
Minimum of GCSE grade C or above in English and Mathematics or equivalent.
Law degree preferable.
Not only do we offer a competitive salary, we also offer a generous benefits package including:
25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
Discretionary annual bonus
Enhanced pension scheme up to 15% total contribution
Life assurance x4
Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
Private healthcare (BUPA), BUPA Dental Plan + Healthcare Cash plan, including an Employee Assistance Programme
Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
Hybrid Working
Cycle to work scheme/ Season ticket loans
Enhanced policies including Maternity & Paternity
Employee recognition awards
Considerable scope for personal and professional growth through the CMA CGM Academy
CMA CGM Group is proud to define itself as a family business built on strong human values.
Excellence
Exemplarity
Imagination
Boldness
CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.
Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.
Join us and discover a world of opportunities
Please note that when you click "Apply", you will be transferred to the career portal. Please make a note of the Job Requisition ID number so you can locate the vacancy and progress your application. You will also be required to log in or register on the career portal to progress your application.
Come along on CMA CGM's adventure
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