Job Description
Visitor Engagement Manager
Our client is seeking a dynamic and experienced Manager to lead our Engagement team who deliver their industry leading living history visitor experience. This is a unique opportunity to play a pivotal role overseeing the teams who bring the past to life for their visitors. You'll be at the heart of their day to day visitor experience - creating truly memorable, engaging and entertaining experiences.
What will you be doing?
• Leading and coordinating the delivery of the living history visitor experience at the Museum, managing effectively alongside and through a team of managers.
• Effective management of teams– capably demonstrating skills of coaching, training and development and performance management.
• Overseeing the delivery of the living history visitor experience at the Museum, ensuring engagement is of high quality, engaging and accessible for all audiences.
• Developing processes and systems that support efficient and effective management and delivery of the living history experience.
• Working closely with the Public Programmes and Collections & Interpretation teams to develop ideas that create live interpretation (e.g., characters and activities) that is thought provoking and enjoyable.
What are they looking for?
• Considerable experience of managing, inspiring and developing a large team.
• Experience managing large-scale operations, including effective staff rostering, visitor experience and safety.
• Experience of engaging people with stories, living history or interpretation
• Ability to organise and prioritise workload and improve systems for continuous improvement.
• Excellent project and budget management skills.
• Ability to work collaboratively across teams with excellent interpersonal skills.
Who are they?
Our client are an award-winning 31-acre open-air museum. Throughout their 47-year history, their aim has always been clear: Inspiring your discovery of the Black Country. They ensure that the revolutionary story of the Black Country’s industrial landscape – the first ever of its kind in the UK – is celebrated by generations.
What can you expect?
• Unique Working environment: The Museum hosts seasonal, themed, and high-profile events, as well as being regularly used for TV and Film locations.
• Opportunity to learn new skills.
• Competitive rewards & benefits.
• Supportive & inclusive work culture.
• Positive attitude to work-life balance.
What are you waiting for? Begin your Black Country Journey now and apply using your most up-to-date CV.
They are an equal opportunities employer committed to fostering an inclusive and diverse environment that celebrates the richness of the human experience. They are dedicated to eliminating bias and discrimination at every stage and encourage applicants to get in touch should they require reasonable adjustments during the interview process. They welcome applications from underrepresented groups and believe in providing equal opportunities for all qualified candidates.
Their commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who may be at risk of harm.
Closing date: 8 June 2025
Interviews are expected to take place on 23 June 2025 adjustments will be made should successful candidates be unable to attend.
Location: Dudley
Salary: £38,000 per annum
Hours: 37.5 hours per week (including weekend and evening work on a rota basis)
Contract: Permanent, Full-time
Benefits: Access to their 31 Acre Site – Generous Annual Leave Allowance – Contributory Pension Scheme – 24/7 Employee Assistance Programme – Retail Discounts via Online Rewards Portal – Discounted Membership with Sandwell Leisure Trust – Complimentary Entry Passes to their museum – Staff Discount Scheme – Free On-site Parking – Enhanced Maternity/Paternity Pay – Payment of Professional Subscriptions - Free Flu Jabs
You may also have experience in the following: Storyteller, Tour guide, Mascot, Customer service, PR, Acting, Customer Service, Tourist Information, Historian, Historic Actor, Promotor etc.
REF-221 816