Location: High Wycombe, UK (Predominantly Office Based) Salary: £50,000 - £60,000 + Performance-based Bonuses
Flexible work arrangements, international travel, 25 days annual holiday, contributory pension scheme and professional development opportunities.
We are a global leader in print finishing solutions, founded in the late 1990’s and recognized for pioneering innovations in digitally printed sheet processing. Our flagship in-line saddle-stitcher has transformed booklet production and serves a prestigious international client base.
With over 220 systems installed globally, we are known for our commitment to technical excellence and customer success. We continue to push the boundaries of innovation with unique, patented solutions that set us apart in the market.
We are passionate about fostering a culture of openness, integrity, and excellence, ensuring that our team is empowered to contribute to both individual and company-wide goals.
This is a broad role and encompasses the organisation and management of the whole operational chain for the business including:
· testing each system before shipment;
· the planning of logistics;
· installation and training at customer sites;
· This role requires someone who has a mechanical/electrical engineering background and ideally some experience in the print finishing industry.
This is a pivotal role for the business helping us achieve operational excellence and delivering a top rate customer experience.
Reporting directly to the Managing Director, you will be responsible for outsourced manufacturing, manage a team of service engineers to provide world class customer support, and also directly manage supply of spare parts working with our Parts Administrator to deliver an ever-growing financial contribution to the business. You will be responsible for monitoring and reporting on key areas such as individual project costs as well as parts and manufacturing budgets.
Operational and Financial Management:
Manage outsourced manufacturing operations in Slovakia, ensuring adherence to quality standards, cost-efficiency, and production timelines.
Take responsibility for the monitoring of all installation project costs as well as those associated with both the manufacturing and parts business, collaborating with key stakeholders to drive profitability and financial performance.
Implement strategies to improve operational efficiency and customer retention through KPI-driven performance improvements.
Oversee the full customer lifecycle, from pre-installation planning to ongoing service and support including parts manufacture, replenishment and distribution.
Set and manage customer expectations, ensuring exceptional service performance through seamless delivery, installation, commissioning, and after-sales support.
Proactively address customer concerns and troubleshoot any technical or operational issues using the resources of the customer field service team.
Lead, coach, and mentor a growing team of service engineers and a parts administrator, ensuring they are motivated and equipped to meet customer needs and exceed performance KPIs.
Oversee the growth and development of the service team, ensuring they are prepared to meet the challenges of the expanding machine install base.
Identify and capitalize on new revenue streams by selling ancillary services, upgrades, preventive maintenance, and training packages to both existing and new customers.
Manage the complexities of international operations, including regulations, compliance, and time zone differences.
International Exposure: You will work with clients and partners around the world, providing you with the unique opportunity to build an international network and gain experience across diverse cultures and industries.
Career Growth: As part of our commitment to professional development, we will build your skills and experience so that you are prepared for future advancement within the company.
Private Health Care: Access to our company scheme.
Annual performance bonus: based on a proportion of company profits.
Your role will directly contribute to the ongoing success of our global operations and help to generate annual bonus for all staff linked to profits.
Financial Acumen: Tools and Systems: Proficiency in CRM systems, project management tools, with experience in resource management and team auditing. You will be challenged to lead an exceptional service team, work with international partners, and manage operations that span the globe—all while making a meaningful impact on the business and our customers.