Job Description
We are currently seeking an Administrator to join our team at our Chorley site on a full time permanent basis!
Working hours: Monday-Friday, 9am-5pm.
Salary: £26,264 per annum.
As an Administrator you will be responsible for providing support and creation of accurate data with the ability to work to deadlines and contribute to the overall success of the site.
Job responsibilities of an Administrator include:
* Dealing with all internal and external Customer’s enquiries in a timely and professional manner.
* Customer POD’s – To provide proof of customer deliveries, checking for discrepancies and compiling reports to chase outstanding POD’s.
* Provide daily delivery status orders reports to both internal and external holders.
* Handling customer's enquiries/queries/order updates via telephone and email.
* Data Input – to update and maintain customer databases ensuring accurate records and data are kept up to date.
* Manage DPD portal for parcel e-commerce orders, answering queries from the customer on deliveries.
* Managing inbound stock orders with the client and freight forwarder.
* Liaising extensively with clients and building successful long term business relationships.
* Assist with note taking duties - It may be necessary to take witness statements, you will be asked to support in the note taking process.
* Other duties as reasonably required.
Qualifications
* Previous experience of working in a high-level administrative role.
* The ability to prioritise workload without supervision.
* Excellent communication skills in order to deliver accurate information.
* Outstanding Customer Service skills.
* Proficient in computer literacy including Microsoft Excel, PowerPoint, Word and Outlook.
* Knowledge of warehouse operations (desirable).
* Attention to detail.
Additional Information
As part of our drive to make Great Bear a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:
* Annual Leave – 28 days inclusive of the bank holidays.
* Pension scheme – We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
* Life Assurance - x2 your annual salary.
* Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
* Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
* Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
* Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam!