Be part of the family...
We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.
We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued.
We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.
Peebles Hydro
We’re set right at the heart of the Scottish Borders and offer a great place to relax, unwind and magically shut off from the pressures of modern life. We’ve been welcoming guests for well over 100 years but today is home to 132 bedrooms, 3 places to eat, 6 function spaces, leisure club, spa and oodles of outdoor space.
About the role
Due to the continuing growth of our spa and wider business, we’re excited to be expanding our talented team! As a Spa Receptionist at Peebles Hydro, you’ll be a key member of our great Spa team. Your organisation skills will make everyone else’s day run smoothly. As the face of the Spa, you’ll understand the importance of first impressions. You’ll manage the reservation systems, coordinate all telephone, written and email enquiries and resolve any guest issues. During quite times on the reception desk, you’ll take the opportunity to get out into the resort, talk to our customers and promote the spa facilities and products.
Ideally, you'll have worked in a hotel or spa style environment, or have a retail beauty background. As the face of the Spa you'll be impeccably presented. You’ll have a great personality, be genuine, approachable and attentive. The ability to sell is a must, and you’ll enjoy working to exceed sales targets. You'll be able to demonstrate a passion for high levels of customer service and attention to detail. You’ll have good numeracy, literacy and IT skills.
What we need from you:
1. Reception and booking system experience – with a knack for making people smile
2. Good Listener – we don’t make assumptions; we listen to what our Guests have to say – the good and the bad
3. Team focus – there are no egos here, just hard-working people who love creating memorable experiences for every guest
4. Ideas and openness – we’re up for doing things differently and will try (almost) everything once
5. Fun and easy to talk to – we’re looking for personality, not a corporate clone
6. Flexibility – there’s no problem you can’t fix
What you’ll get from us
7. Live-in Accommodation – On-site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn’t guaranteed. Availability and rates (set by HMRC) can be discussed at interview.
8. Exclusive Discounts – Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
9. Team Rate Hotel Stays – Take time to recharge with discounted stays at all of our hotels from just £30 per night - where will you explore next?
10. Refer a Friend Bonus – Earn up to £250-£500 for each successful team member or manager which you recommend to us.
11. Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
12. A Friendly & Supportive Team – Work in a fun, welcoming environment where team spirit and well-being are a priority.
13. Career Progression – With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
14. Wellbeing Support – Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
15. Team Events & Annual Staff Party – We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.
Careers at the Crieff Hydro Family of Hotels
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Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.