TUI
Here at TUI, we’re an inclusive company with a culture of care. By joining the Retail Team as a Store Manager at our Horsham store, you’ll lead a team to become destination experts, recommending and selling holidays, cruises, UK breaks, and additional products while delivering exceptional sales and service results. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week, including weekends, bank holidays, and evenings at some of our busier stores.
ABOUT OUR OFFER
- TUI offers a competitive starting salary of £14.83 per hour
- Be rewarded for exceeding your targets with our commission and discretionary bonus schemes
- Enjoy fantastic holiday benefits, discounts, special offers, and the ability to purchase additional TUI time off
- Benefit from our Health and Wellbeing programs across key areas – Financial, Health, Social, Community, and Career
- Investment in your development and career progression
- Pension scheme and life assurance
ABOUT THE JOB
- Lead by example and role model our company values to inspire and coach your team, embracing change and rising to the demands of the role
- Develop your team to be proactive, investigating and resolving questions or complaints. Take ownership when things don’t go quite right
- Use customer feedback and insights to spot trends and find new ways to improve customer satisfaction and loyalty
- Work with various systems to enhance your knowledge and improve our customers' digital journey
- Drive your team to exceed sales and service goals, in Retail we call it ‘Smashing your Targets’
- Recruit and retain talent, maintaining high engagement and low attrition levels.
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