Intelligence Analyst Team Leader - Croydon - Ruskin Square
About the job
Job summary
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HM Revenue & Customs (HMRC) is one of the largest Government Departments. Almost every individual and business in the UK is a direct customer of HMRC and we collect over £500 billion a year in revenue.
We are an effective, efficient and impartial tax and payments authority with a vital purpose: to collect the money that pays for the United Kingdom's public services and help families and individuals with targeted financial support.
Fraud Investigation Service:
The Fraud Investigation Service (FIS) sits within HMRC and is responsible for dealing with cases of serious fraud and bespoke tax avoidance by way of civil and criminal investigations. These cases are the most challenging complex cross tax interventions that HMRC undertakes. FIS consists of approx. 4,500 professionals including a range of specialist skills such as Intelligence Analysis, forensic accountancy and cybercrime investigation.
FIS provides HMRC with an effective investigation arm to enforce the Department's compliance policies. Our work includes tackling complex offshore evasion, international smuggling of illicit excise goods, exports of controlled weapons and technology, labour market abuses, VAT and Self-Assessment repayment frauds and a host of other attacks on the tax system.
Fraud Investigation Analysis:
Fraud Investigation Analysis (FIA) is the Operational Analysis arm of the FIS. Our Intelligence Analysts work closely with FIS investigators and help them understand information collected as part of the investigation. Analysts can work with data extracted from HMRC systems; seized digital devices such as computers or phones; from Communications Service Providers or banks; or information generated by investigators, for example surveillance logs. We analyse and draw meaning from large and complex datasets, presenting our findings to investigators in simple, succinct products enabling them to drive forwards investigations.
Job description
Our Senior Officer Intelligence Analyst Team Leaders are technical specialists responsible for leading regional teams of Intelligence Analysts. There are two posts available, in Stratford and Croydon. In this role, you will provide strategic direction and oversee team performance to ensure the delivery of impactful analytical products, high-quality customer service and adherence to Service Level Agreements (SLAs). You will also be responsible for motivating the team and managing individual performance, attendance, and conduct, while ensuring that your team of Intelligence Analysts are equipped with the tools and knowledge required to excel in their roles.
Using the Intelligence Analysis Training, you will be expected to influence and assure the production of a range of innovative and complex analytical products to support casework effectively.
As a member of the Leadership Team, you will also contribute to driving continuous improvement across FIA and lead projects aligned with FIA's strategic business priorities. Please note that occasional travel and overnight stays will be required.
The role holder in Croydon will inherit an established, and busy team of intelligence analysts and will need to ensure the team maintains its high standards. You will play a key role in building and maintaining a new customer base, taking accountability for identifying suitable casework and coordinating workload allocation within the team.
Owing to high customer demand, FIA are building a second analyst team in Stratford. The role holder will be presented with a unique opportunity to shape and lead the development of the new team, and how it will work alongside the established Stratford team. Working closely with your counterpart, you will play a key role deconflicting and expanding the customer base to enable FIA to undertake additional work to meet customers' needs.
Person specification
In your role as Intelligence Analyst team leader, you will be responsible for:
- Managing and leading a team of Higher Officer Intelligence Analysts.
- Building and maintaining a customer base in the local area and source appropriate casework.
- Co-ordinate and prioritise case work against competing resource demands, both locally and nationally.
- Being accountable for the timely delivery of analytical products produced by your team to support Civil and Criminal investigations.
- Ensuring that appropriate analytical techniques are used in the production of your team's analysis.
- Managing and assuring the quality outputs of your Intelligence Analysts.
- Working with assigned mentors to guide new analysts through their initial training (Practical Trial Period) and ensuring they meet the required standards to pass their probation and practical assessments.
- Encouraging and seeking development opportunities for you and your team members, acting as a tutor, coach or mentor when needed.
- Managing the performance, attendance, and conduct of your team members.
- Actively contributing to the range of activities within FIA's Senior Leadership Team to drive continuous improvement.
You will be comfortable using a range of communication methods, engaging effectively with colleagues from across the team and wider business to deliver agreed objectives to help progress fraud investigations.
You'll be fully committed to supporting change and development through a culture of continuous improvement, sharing good practice, and addressing gaps in personal and team capability as appropriate.
Essential Criteria:
The following is essential:
* Experience leading in an analytical/assessment and/or intelligence environment.
* Experience of developing capability in yourself and colleagues.
* Experience of driving improvements through others.
* Experience of meeting customer requirements through the work of a team.
Due to the specialised and professional nature of these posts, completion of one of the core professional intelligence analyst training programmes as recognised by Professional Head of Intelligence Analysis (PHIA - Cabinet Office) or College of Policing from the following list is essential:
* NIAT - National Intelligence Analysis Training and/or Intelligence Professionalisation Programme (IPP) completion
* GIAT - Government Intelligence Analyst Training
* DIAM - Defence Intelligence Analyst Module
* Other recognised qualification (please specify)
Desirable Criteria:
Experience of people management is desirable.
Behaviours
We'll assess you against these behaviours during the selection process:
* Leadership
* Developing Self and Others
* Changing and Improving
* Managing a Quality Service
Benefits
Alongside your salary of £50,686, HM Revenue and Customs contributes £14,683 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
* Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
* Family friendly policies.
* Personal support.
* Coaching and development.
To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
How to Apply
As part of the application process, you will be asked to provide the following:
* A name-blind CV including your job history.
* A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert.
* Four separate 250-word statements on the following Behaviours:
o Leadership
o Developing Self and Others
o Changing and Improving
o Managing a Quality Service
Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at sift or interview.
Further details around what this will entail are listed on the application form.
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Sift
At sift all behaviour statements, and your CV, and your Personal Statement, will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, you will be required to deliver a 5-minute experience-based presentation on "Leading a project or team in an analytical or intelligence environment to deliver an effective output". You should detail the approach you took, how you ensured it would be effective, how you overcame any challenges and what the impact of your output was. You can produce a one-page handout for the panel to support your presentation, but this is not required.
Following the presentation, you will be asked to give examples of the above four behaviours and asked a number of strength-based questions.
This is an example of a strengths-based question:
"It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?"
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
Interviews will take place via video link. Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days(Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - (insert vacancy ref) & vacancy closing date (insert date)'.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs