About The Role
As a Retail Operations & Comms Team Lead, you'll play a vital role in shaping and delivering operational processes that enable our stores to run smoothly and consistently. Acting as a central point of coordination between store teams and the Support Hub, you’ll lead a team focused on clear, engaging communication and smooth in-store execution.
You’ll support promotional activity, visual merchandising setup, and ensure store teams are equipped with what they need to deliver an outstanding customer experience. With a focus on operational excellence, you’ll champion “One Best Way” practices and work collaboratively to drive improvements that balance cost-efficiency with commercial impact.
Key Responsibilities
Lead and support the retail implementation and communications team, promoting collaboration, ownership, and a continuous improvement mindset. Coordinate daily stand-ups and quarterly sessions to align priorities, share updates, and celebrate progress.
Ensure store communications are clear, consistent, and effectively support key trading and operational activity. Partner with stakeholders to simplify messaging and co-design processes that are easy to implement and deliver commercial impact.
Act as a central point of contact for store teams, providing responsive support during trading hours and escalating issues where needed. Use store visits and regular feedback to identify improvement opportunities and strengthen delivery.
Facilitate inclusive retrospectives on store processes, helping to capture insights and develop simple ways to measure implementation. Manage relationships with third-party suppliers to ensure smooth delivery, strong cost control and aligned priorities.
Provide support across store trading hours and lead store visits to validate and improve process execution. Build trusted relationships across stores and Support Hub teams to enable effective, aligned operations.
About You
* Experience in retail operations or store management, with strong leadership and team development skills
* Highly organised with the ability to manage multiple priorities and deadlines
* Excellent communicator, able to simplify the complex and build strong cross-functional relationships
* Comfortable working at pace and solving problems in a dynamic retail environment
* Experience managing third-party suppliers and controlling budgets
* Collaborative and proactive with a mindset for continuous improvement
* Familiar with process planning and creating store-facing communications
* Passionate about delivering great outcomes for stores and customers alike
Benefits
In addition to competitive salaries, we also offer the below core benefits:
* 20% colleague discount, which increases with length of service
* 25 days annual leave plus bank holidays (pro-rata basis dependant on contracted hours)
* Optional extra holiday buy scheme up to 5 days per year
* PLUS 1 extra free day leave to support your wellbeing
* Thrive Recognition Scheme
* Employee Assistance Programme & Wellbeing support provided by the Retail Trust
* Life Assurance
* Retail Rewards platform offering discounts for multiple retailers
* Pension Scheme
* Access to a wide range of career development
* Additional benefits may apply depending on your role and area of the business
About Matalan
From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here on our careers site.
We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.
We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.