Dentsu is seeking an innovative, strategically minded and operationally experienced individual to join our Resource & Project Management Centre of Excellence (CoE) within the Global Business Operations team. This role is central to enabling our teams to deliver exceptional work across our businesses and markets by supporting consistency, scalability, and efficiency in how we manage our business and talent to deliver projects for our clients and within dentsu. The successful candidate will need to have deep knowledge of both resource and project management as well as the commercial aspects of delivery. They will have experience of coordinating cross-functional, client-facing teams: giving them the credibility and gravitas to understand and communicate with the business. They will know about process development, operational excellence and system implementation, being able to manage a diverse range of stakeholders and sponsors across a global footprint. Experience of resource and project management platforms, crucially Workfront, will be essential as one of the major RPM solutions used across dentsu. Job Description: We are dentsu. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity. We are the network designed for what’s next The Role Dentsu is seeking an innovative, strategically minded and operationally experienced individual to join our Resource & Project Management Centre of Excellence (CoE) within the Global Business Operations team. This role is central to enabling our teams to deliver exceptional work across our businesses and markets by supporting consistency, scalability, and efficiency in how we manage our business and talent to deliver projects for our clients and within dentsu. The successful candidate will need to have deep knowledge of both resource and project management as well as the commercial aspects of delivery. They will have experience of coordinating cross-functional, client-facing teams: giving them the credibility and gravitas to understand and communicate with the business. They will know about process development, operational excellence and system implementation, being able to manage a diverse range of stakeholders and sponsors across a global footprint. Experience of resource and project management platforms, crucially Workfront, will be essential as one of the major RPM solutions used across dentsu. Key Responsibilities Strategy and Coordination of the CoE: Helping to define and evolve the CoE’s global strategy, aligning with the One Dentsu ethos and integrated operating model to support the business, leading the team to build from strong foundations. Establish governance, performance metrics, and continuous improvement frameworks to elevate delivery standards across the usage of Workfront Transformation enablement: Provide SME and business support across Workfront and RPM implementations, migrations and BAU support Partner with regional and functional leads to align their needs and business priorities with emerging Workfront releases and configuration Support the development of new and emerging capabilities around the end-to-end use of Workfront and integrated products Supporting Business users to be more effective: Foster a culture of collaboration, accountability, and operational excellence through coaching and community building Support the design and delivery of training programs to upskill project managers and resource leads across markets Stakeholder engagement and collaboration Serve as a visible, trusted advisor to senior leadership, providing insights on project health, resource efficiency, and delivery risks Collaborate cross-functionally with Finance, HR, and Creative Ops to drive alignment and transparency Innovation, research and continuous improvement Maintain an overview of the wider industry and RPM ecosystem trends etc. Liaise with Adobe and other partners to understand product roadmaps, future developments, putting change into context of how dentsu will be impacted Qualifications and experience Proven experience leading project/resource management functions in a global, matrixed, creative or marketing organization or relevant professional services business model – this could be either client facing or internal And/or experience delivering transformational work around resource and project management, particularly with a Consulting based approach/background Deep understanding of various project management methodologies (Agile, Waterfall, Hybrid) and resource planning principles across industries Strong leadership and change management skills, with the ability to influence across cultures and disciplines Expertise in project management tools and systems; Workfront experience will be important but other technologies can be relevant too Exceptional communication, analytical, and stakeholder management capabilities Inclusion and Diversity At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities. We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work. We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at accommodations@dentsu.com, quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience. About dentsu Taking a people-centered approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc. we are headquartered in Tokyo, Japan and our 65,000 employee-base of dedicated professionals work across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society. Diversity, equity, and inclusion sits at the heart of our Social Impact strategy – our fully integrated sustainability strategy which includes our ambition to build a fair and more equal society, where everyone is equipped to thrive. LI-Hybrid LI-Dentsu Location: London Brand: Global Business Operations Time Type: Full time Contract Type: Permanent