The Role:
We are working with a long-standing, independent motor trade business based in Reading, known for their consistent growth, excellent customer care, and commitment to high standards of service. They support both private and business customers across a wide range of vehicle needs.
Due to continued success and internal growth, they are now seeking to add a Service Advisor to their team – someone who thrives in a customer-facing role and enjoys the pace and challenge of a busy service department.
As a Service Advisor, you will be the face of the aftersales department, taking care of customer bookings, managing repair updates, and ensuring a smooth, informed journey throughout each visit.
Key Responsibilities:
Managing service and repair bookings efficiently
Providing clear updates and advice to customers on progress and additional work required
Liaising with the workshop team to ensure accurate job completion and turnaround
Handling service admin tasks including invoicing and warranty claims
Maintaining strong customer relationships and high satisfaction levels
Promoting additional services where appropriate
About You:
Previous experience in a Service Advisor or similar aftersales role (essential)Strong communication and customer service skills
Confident working in a busy dealership or independent garage environmentI
T literate - experience with DMS systems advantageous
Positive, team-oriented attitude
Full UK driving licence required
Package:
£28,000 - £33,000 basic salary (depending on experience)
Realistic OTE of £37,000
Monday to Friday, 8:00am – 6:00pm
1 in 3 Saturdays, 8:30am – 12:30pm (on rota)
Ongoing manufacturer training and personal development
Supportive, friendly working environment
Employee benefits and staff discounts
If you're an experienced Service Advisor looking to join a professional and rewarding working environment – we'd love to hear from you.
To apply for this role and find out more, please contact Drew Pilcher at Silcom Recruitment