RETAIL MANAGER – LUXURY FINE JEWELLERY
FULL-TIME | UP TO £50,000 BASIC + BONUS
OFFERING
* Competitive basic salary up to £50,000 plus performance-related bonus
* Leadership role within an established and growing fine jewellery business
* Exposure to high-value bespoke, bridal, and diamond-led client journeys
* Close collaboration with senior leadership and long-term progression potential
ABOUT
* Established fine jewellery house with a strong reputation in Hatton Garden
* Specialist in natural and lab-grown diamonds, bespoke design, and craftsmanship
* Boutique-led environment focused on discretion, trust, and long-term client relationships
* Culture that values accountability, leadership, and commercial performance
RESPONSIBILITIES
* Lead daily boutique operations, ensuring a seamless, personalised, and elevated client experience
* Inspire, coach, and develop a high-performing sales team to consistently exceed targets
* Drive commercial performance through strong clienteling, CRM engagement, and KPI analysis
* Maintain exceptional operational standards across stock control, workshop orders, bespoke timelines, and showroom presentation
* Partner closely with the Head of Sales on commercial initiatives, team development, and proactive client outreach
* Oversee high-value and bespoke client journeys, ensuring every interaction reflects the brand’s standards and values
REQUIREMENTS
* Proven Retail Manager experience within luxury fine jewellery
* Strong knowledge of diamonds, including natural and lab-grown
* Commercially astute with the ability to analyse performance and identify growth opportunities
* Highly organised, polished, and credible in both leadership and client-facing environments
* Inspirational people leader with strong communication skills and a collaborative mindset
Due to high application volume, only shortlisted candidates who meet the criteria will be contacted.
360 Talent is a specialist luxury retail recruitment consultancy connecting high-calibre professionals with leading Fashion, Jewellery, Beauty, and Lifestyle brands globally.
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