We are looking for a 2nd Line Support Engineer to join our growing team of like-minded tech people.
Responsibilities
* Providing exceptional remote technical support for cases that cannot be resolved by our 1st line Engineers – diagnosing issues, resolving requests, documenting incidents, ensuring SLAs are met, and delivering excellent end‑user experiences.
* Conducting onsite troubleshooting at client facilities as needed to address complex requests and representing the company positively.
* Coaching and mentoring junior engineers by sharing technical expertise, collecting organisational knowledge, and identifying continuous improvements.
* Serving as point of contact and guiding the team in the Team Leader's absence.
Requirements
* Full UK Driving Licence
* Strong communication and relationship‑building skills
* Experience working in a corporate or MSP technology environment
* Administering Microsoft Active Directory, Exchange Server and Office 365
* Comp TIA, relevant apprenticeship or higher education
* Degree or degree‑equivalent qualifications desirable
* People‑centric approach and service orientation
* Competency with Windows desktop and application support
* Tablet and mobile device support
* Network troubleshooting including ping and traceroute
* Understanding of razorblue's business, clients and the market it works in
* Good understanding of Veeam Backup & Replication
* Knowledge of Microsoft Group Policy
* Understanding of Microsoft Azure AD Sync and Azure AD Connect
* Excellent conversational fluency in English required to explain complex technical issues
Benefits
We operate a hybrid working policy across most roles and often get asked why we haven’t made the decision to go fully remote. For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.
* Base salary of £31,500 per annum, depending on skills and knowledge
* Hybrid working – after probation, split time evenly between office and home
* 25 days holidays per annum plus public holidays and the ability to purchase 10 more
* Your birthday off (Obviously!)
* £2,000 Referral Scheme Bonus – if you know other techies that want to join us
* Enhanced maternity, paternity, adoption and Baby bonus (Family is important to us)
* Fully funded training and accreditations to expand your skillset
* Two paid charity volunteering days per year
* Discounted Broadband (Necessity)
* Life insurance
* Private Health Insurance with Vitality Health
* Quarterly team social fund
* Cycle to Work scheme
* Gear up with the latest tech toys through our partnership with Currys
* Cruising around in an eco‑friendly electric car with our EV Scheme
Agency Notice
To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. Razorblue does not accept unsolicited speculative CVs. We take no liability for fees or commissions if hiring someone who applied directly or was sourced through other means. Candidates must be submitted only in response to specific requisitions from our talent acquisition team.
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