Ready for a Challenge?
Welcome to Just Eat Takeaway.com, where we’re not just about food delivery; we’re about empowering everyday convenience! Whether it’s a Friday-night feast, a post-gym poke bowl, or a quick grocery run, our tech platform connects millions of customers with countless restaurant, grocery, and convenience partners worldwide.
About This Role
As we expand our network of integrated partners, we’re excited to grow our technical support team, JET Connect. In the role of Tech Ops Supervisor: Partner Support, you’ll play a crucial part in triaging and troubleshooting support requests from our partners using our external APIs.
You'll lead a dedicated team of tech ops professionals, ensuring our partners' menus and orders run smoothly. Your role will not only involve managing support tickets but also enhancing our triaging and ticketing processes to help the team scale effectively!
Key Responsibilities
* Provide clear and timely communication to our partners throughout the ticket lifecycle, from receipt to resolution.
* Utilize your expertise to troubleshoot issues, diagnose problems, and either resolve them or escalate as needed.
* Gather metrics on common support requests to develop comprehensive FAQs for our customers.
* Implement best practices and process improvements for ticket handling and customer support.
* Collaborate with the Technical Support Team Lead to strategize on scaling and enhancing team performance.
What You Bring to the Table
* Experience in Customer Service or Client Management, with a knack for clear communication and issue resolution.
* Proven track record in managing Customer Services or Tech Ops teams.
* A self-starter attitude that encourages proactive change and improvement.
* Strong relationship-building skills with both internal and external partners.
* Experience in a fast-paced, geographically dispersed environment.
* A willingness to learn and adapt to new platforms and technologies.
* Bonus Points: Experience in SaaS companies, hospitality/payments, APIs, Postman/PAW, YAML, or JSON technologies.
What’s on the Menu at JET?
At Just Eat Takeaway.com, we foster connections and collaborate with some of the most recognized brands globally, making a real impact in a dynamic environment. Our culture is fun, fast-paced, and supportive, focusing on growth and celebrating every member of our JET family.
Inclusion, Diversity & Belonging
At Just Eat Takeaway.com, everyone is welcome! We’re committed to creating an inclusive culture that values diversity in people and ideas. Here, you can truly be yourself and bring your unique perspective to work every day.
Ready to Take Your Seat? Apply Now!
Join us on this exciting journey and be part of a team that’s always one step ahead. We can’t wait to meet you!