Key Responsibilities
* Strategic Roadmap & Vendor Alignment:
* Define and Drive Strategy: Craft a holistic, end‑to‑end Control‑M strategy that seamlessly integrates vendor insights with internal business imperatives and overall organisational goals.
* Roadmap Development: Develop and maintain a forward-looking product roadmap that clearly outlines priority deliverables, innovative enhancements, and future-state objectives over the next 1 to 3 years.
* Vendor Collaboration: Serve as the primary liaison with the Control‑M vendor, actively influencing their roadmap by channelling enhancement requests and feedback from our internal teams to ensure our evolving needs are met.
* * Cross‑Functional Collaboration & Stakeholder Engagement:
* Requirement Gathering: Collaborate with business units, application teams, and IT stakeholders to capture, refine, and prioritise diverse requirements that inform the Control‑M strategy.
* Effective Communication: Prepare and deliver compelling presentations and technical briefings that articulate the Control‑M strategy, product roadmap, and architectural design, ensuring alignment and buy-in at all organisational levels.
* Relationship Management: Build and sustain strong working relationships across departments to foster collaboration and drive the successful adoption of strategic initiatives.
* * Testing, Observability & Automation:
* Testing Strategy Leadership: Partner with the Testing Practice Lead to design a comprehensive testing framework, including the establishment of dedicated non‑production environments and the creation of automated functional and non‑functional test cases - emphasising regression, performance, and stress testing.
* Robust Monitoring Framework: Collaborate with the Observability Practice Lead to architect a proactive monitoring system using tools such as Splunk, AppDynamics, and ThousandEyes, and incorporate open telemetry to enable real‑time issue detection and trend analysis.
* Process Automation: Design and implement automated processes for critical operational tasks (e.g. environment upgrades, backup / restore operations, role swaps) to significantly enhance efficiency and reduce manual intervention.
* * Feature Innovation & Self‑Service Enablement:
* Innovative Solution Design: Identify and prioritise new features and functionalities by synthesising feedback from end-users and management teams, ensuring that our Control-M services continually evolve to meet emerging needs.
* Empowering End-Users: Develop and promote self-service tools and automated solutions that not only improve user experience but also enforce compliance with the organisation’s Risk & Control framework.
* DevOps Integration: Define the DevOps strategy for Control-M, including incorporating CI / CD pipelines to streamline deployments and support agile, iterative development practices.
* * Cybersecurity & Compliance:
* Cybersecurity Framework Development: Establish and implement a robust cybersecurity framework specifically tailored to our Control‑M environments, ensuring adherence to industry standards and regulatory requirements.
* Risk Management & Incident Response: Collaborate with IT security teams to conduct regular risk assessments, vulnerability scans, and penetration tests, and define clear processes for incident management and rapid threat mitigation.
* Compliance Integration: Embed comprehensive compliance measures throughout the Control‑M strategy to support the organisation’s Risk & Control framework, ensure data protection, and maintain robust governance practices.
* * Continuous Improvement:
* Driving Innovation: Lead ongoing continuous improvement initiatives aimed at optimizing IT operations through the adoption of innovative process refinements, and enhanced automation strategies.
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Qualifications
* Extensive experience in designing and architecting Control‑M solutions with a strong focus on strategic planning and roadmap development.
* Deep technical expertise with Control‑M, including experience with plug‑ins, integrations, and automated testing frameworks.
* Broad IT infrastructure knowledge, coupled with a strong understanding of cybersecurity, compliance, and operational resilience.
* Proven track record in driving continuous improvement initiatives and managing organisational change within complex IT environments.
* Exceptional communication, presentation, and stakeholder management skills.
* Demonstrated experience with observability tools (e.g., Splunk, AppDynamics, ThousandEyes) and implementing open telemetry.
* Familiarity with DevOps practices, CI / CD pipeline integration, and process automation.
* Relevant certifications (e.g., BMC Certified Associate / Professional in Control‑M 21.x) or equivalent experience are highly desirable.