Catch the GoodHabitz sparkle
We are GoodHabitz, one of Europe's fastest-growing ed-tech companies, committed to making learning accessible, engaging, and effective for everyone. Our mission is to inspire growth and development in both individuals and organisations through our innovative online training courses, designed to be as enjoyable and immersive as they are impactful.
As a
Customer Success Manager (Coach)
, you will play a critical role in guiding and supporting our clients on their journey towards effective learning strategies. You will be the strategic partner that helps them realise the full potential of our innovative training solutions.
Your Role
In this position, you will not only manage client relationships but also act as a coach, helping organisations embed GoodHabitz training into their culture effectively. Your main goal will be to ensure that our clients see measurable results from our programmes, leading to business success.
Key Responsibilities
* Act as a trusted advisor to your clients, understanding their learning needs and business goals.
* Conduct regular check-ins and assessments to evaluate the impact of GoodHabitz programmes.
* Facilitate implementation sessions and workshops to inspire and motivate client teams.
* Develop tailored success plans in collaboration with clients, tracking progress and performance.
* Gather client feedback and communicate it to internal teams to help enhance our offerings.
* Collaborate with peers to share best practices and develop innovative approaches to customer success.
Requirements
Are you the ideal candidate? We're looking for someone who:
* Has a minimum of 5 years' experience in Customer Success or a similar role, ideally in the Ed-Tech or SaaS industry.
* Is an inspiring coach, helping clients achieve their objectives.
* Is passionate about learning and development, with a commitment to creating impactful training experiences.
* Has strong interpersonal skills to build meaningful relationships with stakeholders from diverse backgrounds.
* Is fluent in English; proficiency in another language is a significant advantage.
* Is results-driven and has a knack for identifying opportunities for growth and improvement.
Benefits
Joining GoodHabitz means becoming part of a vibrant and dynamic team that's revolutionising the world of learning. You'll enjoy a flexible and supportive work culture that values work-life balance, a central London office with all the tools and resources you need, and memorable team-building events. And yes, there's free coffee and snacks too
Here's what we bring to the table:
* Competitive salary package that rewards your hard work
* 25 paid holidays
* Hybrid working with a central London office
* Company-issued laptop and iPhone
* Unlimited access to our GoodHabitz library and MyAcademy for growth and development
* Mental coaching support through our partner, OpenUp
* One fully paid Do Good Day per year to contribute to a cause you're passionate about
* Pension scheme to support your long-term financial well-being
* An inspiring, international, and enterprising work environment with engaging team-building events
Why join us?
Become part of one of Europe's leading online training companies, setting the standard in our sector. At GoodHabitz, you'll help organisations unlock their full potential while growing your own career in a forward-thinking company with unstoppable momentum. Join us on our exciting growth journey as we continue to thrive, even in a challenging industry landscape.