Regional Franchisee Operations Manager
Circa 45k Basic + 5k Car allowance
Drive multisite profitability and brand consistency across your region. As our Regional Franchise Operations Manager, you will coach franchisees, enforce SOPs, and elevate guest experiences. This is the perfect first step into regional management for an ambitious, high-performing General Manager or Restaurant Manager from a high-volume, single-site venue who is ready to scale their leadership impact.
The Role
As the Regional Franchise Operations Manager, you will act as the vital bridge between the corporate brand and our franchise partners. You will transition from managing one busy kitchen or venue to guiding a network of franchise owners. You will be responsible for translating our strategic vision into profitable, localized operations while safeguarding our premium reputation.
Key Responsibilities
* Franchise Performance: Monitor P&L, drive revenue growth, and ensure all locations meet regional financial and KPI targets.
* Brand Standards & Compliance: Enforce standard operating procedures (SOPs), food safety, and brand guidelines across all sites.
* Stakeholder Management: Coach and mentor franchise owners and General Managers, providing operational support and identifying areas for continuous improvement.
* Guest Experience: Champion the brand experience, auditing customer feedback to implement service recovery and improvement strategies.
* Commercial Growth: Support the rollout of regional marketing initiatives and new menu/product launches.
About You
* Proven management experience in a high-volume, large single-site branded hospitality venue, or existing multi-site experience.
* Ready to take your first step into regional field operations, with a passion for teaching and coaching others.
* Strong commercial acumen with a deep understanding of P&L management, labour controls, and stock management.
* Exceptional leadership, coaching, and stakeholder management skills to inspire and hold franchisees accountable.
* A passion for delivering high-quality hospitality and maintaining uncompromising brand standards.
* Flexibility to travel frequently across the designated region