Are you a high-impact aftersales leader with global experience and the ability to drive performance across diverse markets and brands?
Our client is seeking a dynamic Global Head of Aftersales to define world-class aftersales standards, strengthen capability across regions, and drive commercial growth across passenger, fleet, and LCV segments.
Key responsibilities
* Define global aftersales standards, KPIs, and best‑practice playbooks.
* Monitor market performance and advise regions on profitability and revenue opportunities.
* Build global communities of practice and uplift capability across all markets.
* Support markets and OEMs, including emerging Chinese and EV brands, with expert guidance.
* Drive efficiency and growth through systems upgrades, process optimisation, and data insights.
* Shape aftersales strategy for fleet and LCV operations and support new brand integrations.
The successful candidate will bring
* Proven track record senior aftersales experience, including regional / global LCV exposure.
* Strong commercial and technical expertise across parts, service, and workshop operations.
* Proven success influencing across multi-country, matrixed environments - not just UK dealer operations.
* Experience delivering global programmes and scaling toolkits / playbooks.
* Deep understanding of aftersales systems, service planning tools, and analytics.
* Collaborative, pragmatic, data-driven style with excellent stakeholder engagement.
* Willingness to travel internationally.
This is a rare opportunity to elevate global aftersales performance, shape group-wide standards, and leave a lasting mark on a truly international automotive organisation.
If you’re a globally minded, commercially driven aftersales expert with the vision to set strategy, and the influence to make it happen…
Apply today!
Oliver Sanderson is an award-winning executive search firm recognised for path-breaking contributions to ED&I and digital recruitment innovation by the House of Lords, Global Recruiter, APSCo, the Recruiter Awards, and in the 2022 Platinum Jubilee Album for a "transformational contribution" to UK business. We specialise in finding talent at board and senior leadership level for FTSE 100, FTSE 350, Fortune 500, and PE-backed businesses.
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