Anderson Knight is recruiting a Service Coordinator for a well-established FM business based in Hillington.
The role involves organising and prioritising the workload of the engineering team.
Salary - £28,500 - £29,285
Hours – 40 hrs per week on a 4 on 4 off rolling shift pattern. The 2 shifts are 08:00 – 18:30 and 09:30 – 20:00.
Key Responsibilities:
• Plan and direct engineering resources to meet customer deadlines.
• Keep customers updated on the progress of outstanding work.
• Ensure the team follows established procedures and quality standards.
• Promote positive customer service, addressing concerns or escalations professionally.
• Handle incoming phone calls, managing queries and requests from existing customers.
• Monitor and check jobs in the system, liaising with clients and the service team to resolve any issues.
• Manage escalations and chases, following appropriate processes.
• Diagnose faults using remote system data to support decisions on engineer attendance or remote call management.
• Balance the needs of customers and engineers in a busy environment.
• Alert management to issues and assist in their resolution.
• Understand customer contracts and help deliver service level agreements.
• Run and distribute scheduled and ad-hoc reports as required by contracts or management.
• Coordinate the procurement of spares and parts and schedule their fitting.
Key attributes and skills:
• Proven experience in a coordinating role is essential.
• Experience in the service industry is preferred but not essential.
• Extensive administration knowledge on Excel and Microsoft packages.
• Ability to work as part of a team.
• Able to juggle multiple tasks and remain calm under pressure.
• Ability to build great rapport with customers and team members.
To apply for this excellent opportunity, please forward your CV in complete confidence