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Job: Store Crew Location: Witney Job Type: Permanent, Part-time (8 hours)
Who are we? For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life.
Equality and inclusion isn’t just an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key part in fostering an environment free from prejudice, racism, sexism, harassment, bullying, and marginalisation in our workplaces.
Role Overview
You put the customer at the heart of everything you do, as the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You are genuinely attentive to our customers' needs and will have the opportunity to learn about our products to assist them effectively.
Role Responsibilities
1. Greet and thank customers, wishing them a fond farewell in a warm and friendly manner, ensuring they have a memorable experience
2. Provide exceptional service, using your knowledge to help customers find the best products for them, both in-store and through multi-channel sales
3. Process sales, orders, and refunds efficiently at the tills
4. Assist with deliveries and stock replenishment on the shop floor
5. Maintain general housekeeping and tidiness of the shop floor and back of house
6. Stay updated on company activities and promotions
7. Support floor moves, sale setups, and launches
8. Adhere to all FatFace policies and procedures
9. Ensure GDPR procedures are followed at all times
Competencies
1. Deliver excellent customer service focused on customer needs and satisfaction
2. Show passion and enthusiasm for the FatFace brand, embodying our vision and values
3. Align with the company's social and environmental missions and champion impactful actions
4. Provide a genuine and authentic approach
5. Act with integrity, demonstrating interest in and understanding of others
6. Respect and value team members at all levels
7. Engage actively in team activities and opportunities
8. Use humour appropriately to build relationships and tailor interactions
9. Offer customers alternative purchasing options across all channels
10. Maintain operational standards including handling deliveries, visual merchandising, health and safety, housekeeping, and stock replenishment
Experience
1. Experience in a customer service environment is desirable but not essential
2. Excellent interpersonal and communication skills
3. A positive, can-do attitude
4. Ability to work effectively under pressure
5. Confidence to take initiative and work independently when needed
6. Team player
7. Good time management skills
Benefits of working with us
* 25 days holiday plus bank holidays
* Generous monthly discount allowance
* Perkbox online platform with discounts, wellbeing content, and more
* THRIVE learning system with extensive resources
* Dental insurance (employee-funded)
* Pension scheme
* EAP support available 24/7
* Sick pay allowances
* Sabbatical leave based on tenure
* Enhanced family-friendly policies, including maternity leave
* Refer a friend scheme
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