What's involved with this role: Temporary Customer Service/Site Support Assistant/Admin – Facilities Management Reference no: Oxfordshire 5246990 Pay rate: Up to £13.93 per hour PAYE depending on experience Hours per week: 37 Monday to Friday, 08:25 - 17:00 This opening assignment is for 1-2 months City: OXFORD, Oxfordshire A Site Support Assistant is required to provide face to face services and signposting to site users and visitors, gathering and providing information about access to services and assistance, and prioritising requests according to needs and requirements. Experience in facilities management including post, reception, meeting rooms calendar management and set up is desirable. Key responsibilities: Face to face services and signposting to site users and visitors, gathering and providing information about access to services and assistance, and prioritising requests according to needs and requirements. Provide facilities services routinely as required, being pro-active, flexible and contributing to service improvements and organisational goals where possible. Work effectively and positively with partners, contractors, colleagues, customers, elected Members, and other stakeholders and in accordance with organisational and statutory policies and requirements. Be responsible for routine site management tasks including lock/unlock and alarming premises. Promote and deliver organisational health and safety policies. Deliver consistent and effective site management at corporate premises, providing a good quality first point of contact for members of the public which is sensitive to people’s circumstances and needs and controlling site access at designated times Monitor, carry out and respond to premises routine checks and statutory testing. Act as fire coordinator and assist in building evacuation for fire and bomb alerts. Provide accurate and up to date information for the public electronically and in hard copies on site. Assist with the management of deliveries and contractors ensuring site security protocols are followed. Manage contractors carrying out minor repairs to equipment and make sure that the organisation's guidelines are followed by all those on site. Raise and process orders using the procurement system and in line with policy. Monitor expenditure to ensure best value and quality of service. Prepare documentation on a monthly basis for internal re-charging to teams. Carry out a range of FM activities on site including: stocking consumables and re-supply; dealing with ID badges and the access control systems; facilitating meeting room bookings and usage - setting up and taking down etc.; assisting colleagues with hot desking throughout the premises; helping with minor office moves. NB: Please feel free to apply to us direct via jobstclrec.com by quoting the job reference and job title exactly. To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: Experience: Experience in facilities management including post, reception, meeting rooms calendar management and set up desirable. Experience of working within a front facing environment, engaging with customers / stakeholders face to face and over the telephone in a sensitive, confident and competent manner. Experience of the use of shared calendars to manage room bookings, set up furniture etc. Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation. Knowledge: Knowledge of Health & Safety as it relates to FM, as well as any other relevant statutory and legislative regulations. Skills & Abilities: Proven ability to work to tight deadlines, aware of confidentiality and understanding of the requirements of an office environment. Awareness of dynamics and requirements within the local authority environment. Good technical and digital skills including standard word processing and use of spreadsheets. An ability to communicate effectively with colleagues and service users and build and manage positive relationships. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite). Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you) – please give full details within your CV document. SC Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please