Salary: £52,000 - 92,000 per year Requirements: SAP Key user (ERP) experience is essential Good PC skills, including Microsoft packages Experience working with SAP WMS and Power BI Experience in liaising with customers with problem-solving involvement Strong analytical skills Stakeholder management skills Responsibilities: Ensure customer requirements are translated and reflected in the SAP system Act as the contact between IT and warehouse operators managing import/export/stock and inventory Test customer solutions presented by IT for effectiveness Problem-solve complex issues that arise in the system Conduct regular meetings with customers to understand and support their needs Manage inventory, cycle counting, and stock control Analyze data within the system to identify improvements Implement new customers into the warehouse Report on test matrix Collaborate with the SAP team in other countries for alignment Provide support for warehouse operators Present continuous improvement and process optimization solutions Create and deliver training and development for the SAP Warehouse support team Technologies: ERP Support Matrix Power BI SAP Network More: We are Bertelsmann, a global media, services, and education company operating in about 50 countries. With a workforce of 117,000 employees, we generated revenues of €17.1 billion in 2015. We take pride in our commitment to creativity and entrepreneurship, providing first-class media content and innovative service solutions to our customers worldwide. Located in Kings Norton, we offer a competitive salary of £32,757.75, 25 days of annual leave plus 8 bank holidays, a pension contribution, a life assurance policy, an Employee Assistance Programme, and a discount scheme through Benefit Hub, along with free parking. Join us as we continue to grow and inspire! last updated 10 week of 2026