Hanham Health is seeking to recruit a Medical Administratorto provide a high-quality support service at the GP Practice based at the MODAbbey Wood site in Filton.
This is an exciting opportunity to join our small, patientcentred team, providing Primary Healthcare and Occupational Health support tomilitary personnel.
You will work 24 - 32 hours over 4 days.
Main duties of the job
You will be an ambassador for the Practice offering aprofessional and caring welcome to patients and visitors, assisting andsignposting them in person.
You will provide admin support to the clinical staff andwork closely with all members of the MOD team.
Our ideal candidate will be able to prioritise activities,working in a calm, organised and methodical way, within a busy environment.
There will be opportunity for further training and thechance to get involved in our patient health promotions.
This role includes access to highly sensitive informationand you must conduct your work with the strictest confidence and comply withinformation governance, data protection and record keeping policies at alltimes.
Previous experience of working in a GP Practice is notessential as full training will be offered. You just need to have a passion forproviding an exceptional customer service.
About us
Hanham Health is a large forward thinking GP practice inSouth Gloucestershire operating over several sites.
We offer a high standard of service to our patients andembrace different ways of working with new initiatives and qualityimprovements.
The Abbey Wood team are a quality-driven, friendly,supportive and innovative Practice. We have long been involved in the careerdevelopment of our team members.
Job responsibilities
Key tasks
* Support and help military patients with all requests and queries in a timely manner, while keeping patient records and data confidential.
* Provide admin support to the clinical team.
* Manage the e-referral system and hospitals referral database including checking for rejected referrals and advice and guidance.
* Process post and emails.
* Send prescriptions to nominated pharmacies.
* Liaise with other military Service providers and non-Service establishments in the UK and overseas.
* Comply with practice procedures and protocols in accordance with Defence Primary Healthcare policies.
* Coach and mentor new members of admin and reception staff.
* Work collaboratively with the military joint service admin unit and senior personnel.
* Attend and contribute to staff meetings including governance and assurance.
Roles and responsibilities
* Understand and apply patient confidentiality and information Governance.
* Model mutually agreed team standards.
* Be aware of Health and Safety procedures/Risk Management.
* Understand and adhere to the Infection Prevention Control guidelines
* Remain up to date with Defence Primary Healthcare mandatory training.
* Disseminate information about the practice.
Qualities and Experience
* Excellent interpersonal and communication skills.
* Use initiative within clear boundaries, seeking advice from more senior members of staff whenever necessary.
* Prioritise and organise own work.
* Embrace change and contribute to quality and improvement.
* Ability to work to deadlines.
* Be committed to professional development and committed to training and education.
* Willingness to provide support and cover to colleagues in times of absence and annual leave.
Requires continuous DBS and MOD security clearance.
Person Specification
Experience
* Experience of working in a busy environment.
* A good knowledge of Microsoft office.
* Evidence of outstanding customer service skills.
Qualifications
* GSCE grade A to C in English and Maths or equivalent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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