Join to apply for the Billing Analyst role at Giacom
2 days ago Be among the first 25 applicants
Join to apply for the Billing Analyst role at Giacom
Get AI-powered advice on this job and more exclusive features.
This range is provided by Giacom. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Giacom are the only provider of Comms, Cloud, Hardware and Billing all through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.
We’re looking for a detail-oriented and customer-focused Billing Analyst to join our Managed Services team. In this role, you’ll be at the heart of delivering accurate and timely billing on behalf of our premium managed customers, acting as a trusted extension of their billing departments.
You’ll develop a deep understanding of each customer’s unique billing processes and requirements, ensuring that all orders are accurately entered into our billing systems. Your proactive approach to resolving queries and your knowledge of Telecom billing will help our customers bill their end users correctly and confidently.
If you're passionate about getting the details right and making a real impact on customer experience, we’d love to hear from you.
What You'll Be Doing
* Ensure accurate and timely billing for telecoms and IT services on behalf of managed clients.
* Act as a billing partner to clients, managing invoicing and end-user queries with professionalism.
* Maintain data accuracy by processing completed orders and performing regular billing checks.
* Support customer profitability through detailed reporting and analysis of billing data.
* Assist clients with billing platform queries and provide user support for aBILLity and Affinity systems.
* Monitor billing systems for fraud, compliance, and adherence to metering and billing standards.
* Build strong client relationships and work closely with suppliers to resolve issues.
* Deliver excellent customer service, meet SLAs, and contribute to continuous improvement across the team.
* Ensure compliance with internal billing processes, Total Metering Billing System, and information security policies.
Your Experience
* A proactive, flexible approach with strong time management and the ability to adapt to changing priorities.
* Experience of working in a billing environment.
* Excellent communication and customer service skills, ideally with experience in a customer-facing role.
* Strong attention to detail and the ability to interpret written and verbal requirements accurately.
* A collaborative team player with a professional, customer-focused mindset.
* Proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Visio.
* Experience using telecom billing platforms such as aBILLity or Affinity.
What's in it for you?
* Investment in your future career with a variety of learning and development opportunities.
* No dress code - embrace the freedom to bring your whole self to work.
* 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
* A pension plan for your future.
* Complimentary refreshments in all our offices.
For a comprehensive list of all our benefits, click here.
Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Accounting/Auditing and Finance
* Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Giacom by 2x
Sign in to set job alerts for “Billing Analyst” roles.
Internal Audit Financial Crimes Compliance Senior Analyst
Manchester, England, United Kingdom 1 month ago
Manchester, England, United Kingdom 6 days ago
Bradford, England, United Kingdom 9 hours ago
North West, England, United Kingdom 1 week ago
Manchester Area, United Kingdom 1 week ago
Business Analyst | Pricing and Channel Management
Manchester, England, United Kingdom 5 days ago
Greater Manchester, England, United Kingdom 2 days ago
Manchester, England, United Kingdom 6 days ago
Business Analyst - can be based in Manchester or Glasgow
Manchester, England, United Kingdom 4 weeks ago
Transformation and Change Business Analyst
Manchester, England, United Kingdom 1 week ago
Manchester, England, United Kingdom 4 weeks ago
Manchester, England, United Kingdom 2 weeks ago
Bolton, England, United Kingdom 4 days ago
Preston, England, United Kingdom 23 hours ago
Mirfield, England, United Kingdom 1 week ago
Manchester, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr