Lloyd’s is the world’s leading insurance andreinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world.
Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks.
Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s – build a braver future with us.
Do you have a passion for creating a high performing and inclusive culture? Are you able to think strategically, question and challenge, and share expertise to support continuous improvement in with the Lloyd’s Culture Principle?
This is an impactful, external facing role overseeing culture across the market, where you will utilise proven relationship management skills to partner with a portfolio of managing agents to assess culture and manage cultural risk.
Key Accountabilities:
1. Maintain consistent and clear documentation of the risk-based judgments and assessments made in relation to the operation of the Culture Principle and sub-principles, making good use of Dynamics to enable this
2. Develop Management Information (MI) and reporting that provides a holistic view of culture across Managing Agents, including tracking of insights, assessments, actions and interventions
3. Undertake analysis of culture data alongside wider input, e.g. from other oversight teams, to support developing a forward-looking approach to culture oversight
4. Capture best practice and prepare case studies from firms highlighting good practice that supports Managing Agents to meet expectations under the Culture principle
5. Undertake oversight of allocated Managing Agents with reference to the Culture Principle, taking a holistic approach in order that they meet expectations, which includes:Reviewing attestations and culture dataBuilding relationships with allocated Managing AgentsProviding feedback, challenge and supportSharing culture subject matter expertiseConducting follow up
6. Act as a relationship manager for allocated managing agents on culture, developing an understanding of the culture in these firms and associated strengths, challenges and cultural risks
7. Peer review assessments of managing agents, providing internal challenge to ensure a fair and consistent approach across agents
8. Contribute to the delivery of any thematic reviews related to the Culture Principle
9. Support clear and timely communication with Managing Agent HR Directors / culture contacts, the LMA and other groups in relation to the Culture Principle, sharing of insights, themes and trends and sharing good practice
10. Support the design and delivery of MP&P and Culture Survey data collection and reports, collaborating cross-functionally, ensuring these tools enable effective oversight of culture
11. Contribute to the continuous improvement of the approach to Culture oversight, the Culture Principle, sub-principles and guidance, keeping informed about the changing regulatory landscape and any impacts to Lloyd’s and culture risks and issues
12. Prepare inputs to the Oversight Review Group (ORG) and Market Oversight Group (MOG) in relation to culture oversight as needed
Skills
13. Communication skills – both verbal and written, with the ability to interact and present to a variety of audiences at different levels of seniority
14. Ability to develop and maintain collaborative working relationships
15. Data analysis and insight development (Qualitative and Quantitative) – including the ability to design data fields, undertake analysis, draw out the ‘so what / key takeaways’ and prepare short insights reports
16. Accuracy and attention to detail – including the ability to work with numerous data points, spot anomalies and things of interest
17. Excel skills – including the ability to analyse complex data sets, and develop tracking tools
18. Powerpoint skills – including the ability to develop clear and engaging culture insights and case studies, as a resource for market firms
Knowledge
19. Subject matter knowledge in some of these areas: culture, engagement, diversity and inclusion, organisation development and / or talent management – including practices and methodologies / theory
20. Knowledge of Sharepoint and Dynamics and the ability to organise data and reports
21. Knowledge of assessment methodologies, culture or engagement measurement, reports and benchmarking
Experience
22. Practical experience in some of these areas: culture, engagement, diversity and inclusion, organisation development and / or talent management. This experience could range from diagnosing, to design and implementation of solutions, interventions or tools. The key thing is some experience as a practitioner, so that you can understand what is involved in meeting Lloyd’s expectations on culture, the challenges and risks
23. Proven ability to operate / communicate / challenge across multiple stakeholders in an organisation and presenting to stakeholders
24. Experience of conducting analysis across complex data sets
25. Experience of project management
26. Experience of Stakeholder Engagement and relationship management
If you share our values – we are brave; we are stronger together; we do the right thing – and our passion to build a more inclusive, diverse and high performing insurance marketplace then we would be delighted for you to apply!
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