Salary: £27,000 - 28,000 per year Requirements: Previous customer service experience, first line support, or helpdesk knowledge. Strong technical mindset with a knack for troubleshooting. Good time management, attention to detail, clear communication, and strong interpersonal customer service skills. Self-motivated, quick learner, and multi-tasker with the ability to work independently and as part of a team. Flexible approach to work. Experience working with Windows operating systems and Office 365. Good English literacy and language skills, translating technical concepts into plain English. A trustworthy individual who is comfortable asking for help when needed. Confident decision-maker with the ability to demonstrate sound judgement. Structured, organized, and capable of handling competing pressures of immediate queries alongside day-to-day tasks. Desire and experience to improve processes and controls through creative thinking. Strong analytical and problem-solving skills, including identifying, analyzing, and solving problems on behalf of customers. Responsibilities: Comply with our security policy to protect data from unauthorized access in accordance with compliance rules. Create both internal and external reports requiring a good working knowledge of MS Excel. Build and carry out daily tasks to support our processes and contribute to process improvement and documentation. Take responsibility for knowing transaction and file processing procedures to ensure all transactions and files are fully accounted for daily, maintaining full and accurate records. Understand and support the Change and Incident Management process and procedures. Support the testing and onboarding of customers across our product range. Collaborate with the testing team for all transaction types, using external specifications to validate testing. Technologies: Support Office 365 Security Windows More: We offer a competitive salary of £27-28K, paid weekly, for a 6-month contract. This position is fully on-site and includes on-site parking, a pension, and a 36.5 hour working week with day shift hours. We look forward to welcoming a dedicated individual to our team who is eager to contribute to our success and enhance our operations. last updated 5 week of 2026