A technology services company is looking for a Business Analyst for a 3-month temporary contract based in the United Kingdom. The successful candidate will focus on optimising the IT Service Desk by analysing ticket volumes and implementing self-service solutions. Key responsibilities include analysing drivers of tickets, recommending improvements, and documenting user stories for development teams. Candidates should have 5+ years of experience, a strong grasp of ITIL principles, and familiarity with ITSM platforms.
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