We are looking for an experienced Service Delivery Manager to lead and manage the delivery of high-quality digital, technology, or operational services. You will be responsible for ensuring services meet user needs, are reliable, cost-effective, and continuously improved in line with Government Digital Service (GDS) and ITIL principles.
This is an exciting opportunity to work at the heart of public service delivery - supporting systems and services that make a real difference to citizens and government operations.
Key Responsibilities
* Manage end-to-end delivery of one or more live services, ensuring performance, availability, and reliability targets are met.
* Act as the primary point of contact for service performance, incidents, and escalations.
* Monitor and report on service metrics, SLAs, and KPIs to ensure continuous improvement.
* Coordinate across multidisciplinary teams (including developers, infrastructure engineers, and support staff) to resolve service issues and deliver enhancements.
* Work closely with stakeholders to align service outcomes with departmental priorities and user needs.
* Support service transition for new or changed services, ensuring readiness for live operation.
* Manage supplier and contract performance where third parties contribute to service delivery.
* Lead on incident and problem management processes, ensuring lessons are captured and acted upon.
* Promote a culture of service excellence, user focus, and continuous improvement.
About You
You will have:
* Proven experience managing live digital or technology services in a complex environment.
* Strong understanding of service management frameworks such as ITIL or SIAM .
* Excellent stakeholder management and communication skills, with the ability to influence and build trust.
* Experience leading cross-functional teams and managing suppliers.
* Strong analytical and problem-solving skills.
* A commitment to user-centred service design and continuous improvement.
* Experience working within or alongside the UK public sector or Civil Service .
* Knowledge of GDS Service Standards, Agile delivery, and DevOps practices .
* ITIL Foundation or higher-level certification.
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.