We are looking for a Customer Service Engineer to work at our busy facility in Marple
At Oerlikon Neomet, we mainly supply to the Aerospace and Energy Markets. As a Customer Service Engineer, you will To operate at the front end of our company in order to act as the link between Oerlikon and its customer base with technical & commercial expertise.
We offer
* Competitive salaries
* Enhanced Pension contributions
* Generous annual leave entitlement
* Life assurance
* Employee Assistance Programme
* Online GP
* Private Healthcare and Cash plan
* Training and Development opportunities
Your Responsibilities
* To provide a ‘best in class’, efficient & responsive service to our global customer base.
* Provide support to our internal teams in the generation of quotations in line with market conditions, customer and business requirements.
* To support in the development of orders and assist with prioritisation of these for the internal business.
* Interpretation of customer / technical requirements and documentation and perform contract reviews.
* Utilisation of ERP/MRP systems (Eg. Syspro) to ensure all customer requests are managed and processed effectively.
* Inter-departmental communication & support.
* Ensure compliance with all relevant internal and external regulations, directives and legislation.
* Extract data from technical drawings to support the development and develop requests for production, production routing and workshop equipment.
* Demand analysis to improve Sales & Operations Planning process.
Your Profile
Essential skills
* You will have worked in a technical environment from a highly regulated industry: Aerospace (preferable), Automotive, Marine, Defense.
* You should be able to understand engineering and production terminology.
* You will have had exposure to roles in Customer Service, where support and interaction was provided to customers to deliver products and services.
* Strong IT skills– ERP systems and Microsoft and be able to deliver regular reports.
Desirable skills
* It would be beneficial if you have commercial experience with the ability to understand and work to contract requirements.
* Ideally, you will have Export Trade Control experience.
* Niche/bespoke mechanical engineering and manufacturing/business experience.
* Engineering qualification to HNC level
Can you identify with this position and are you looking for a new challenge? Then we are eager to meet you! Please apply online.
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