Job Description
IT Systems Infrastructure Engineer – Piramal Pharma Solutions, Morpeth
As the IT Systems Infrastructure Engineer, you will play a pivotal role in managing and troubleshooting the IT systems infrastructure at our Morpeth site. You’ll serve as a Level 3 technical escalation point for on-site IT Support Engineers and collaborate with consultants and contractors on project-specific initiatives. Your expertise will ensure the seamless operation of IT services — directly contributing to our mission of delivering high-quality pharmaceutical solutions. 💊
🚀 Your Role
1. Manage and troubleshoot the IT Systems Infrastructure function at the Piramal Pharma Solutions site in Morpeth.
2. 🧩 Act as Level 3 technical escalation for on-site IT Support Engineers and project-specific contractors/consultants.
3. 📊 Monitor key service metrics (quality, customer satisfaction, SLAs, etc.) and refine processes for continuous improvement.
4. 🧱 Support IT Operations and Application teams with technical assessments and infrastructure design.
5. 🤝 Collaborate with Corporate IT and vendors