Job Description
This role works with SMARTY’s P&L and propositions manager to drive incremental revenue from SMARTY’s existing customer base. Optimising the performance of existing propositions such as Refer a friend and groups, as well as achieving P&L targets for Margin through base up-sell, upgrade and cross-sell programs. Working closely with the CVM team to build effective sales campaigns.
What you will do:
* Monetise the launch of new and existing propositions through base management, including Add-on sales, international calling, etc.
* Manage the in-life revenue & retention KPI’s of base programs, including upsell, upgrade and cross-sell programs.
* Explore all options to create new revenue & retention opportunities for SMARTY, business-casing them to gain approval.
* Ownership of Refer A Friend and Groups 1.0 & 2.0 performance.
* Manage and own SMARTY's revenue-driving KPIs: ARPU and Total Revenue.
* Works with P&L and Retention analysts on analytics to drive optimum results, forecast activity and build in necessary mitigations to achieve P&L targets.
* Help to create and coordinate SMARTY’s revenue performance, reporting performance to all key stakeholders.
* Work collaboratively with CRM (& other key stakeholders) to create compelling, on-brand base management plans.
Qualifications
What we are looking for:
* Ability to analyse data from multiple sources to identify key trends and themes, presenting findings to stakeholders.
* Experience of identifying opportunities to drive revenue, work to build compelling business cases and ability to launch and optimize new propositions that result in P&L achievement.
* Experience of coordinating compelling campaigns that engage customers and drive revenue.
* Strong numerical skills and commercial acumen coupled with an entrepreneurial mindset.
* Good collaboration skills and ability to present insight in a meaningful way that inspires action.
Additional Information
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Need to know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
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