Job Description: Credit Control Team Member Kirkstall Forge (Leeds LS5 3BF) Full time (37.5 hours) Permanent Hybrid working (Tuesdays & Wednesdays in the Leeds office) Salary from £24,000 per annum plus fantastic Bupa Benefits Advert closes Monday 30th June 2025 We make health happen At Bupa, we’re here to help people live longer, healthier, happier lives – and make a better world. We’re a health insurer and provider with no shareholders, which means our customers are always our top priority. As a Credit Control Team Member, you’ll play a vital role in supporting our Care Homes business by ensuring that billing and credit control processes run smoothly. You’ll be part of a friendly, supportive team that helps keep things on track – making sure payments are collected on time and customer queries are handled with care. This is more than just a numbers role – it’s about making a real difference to people’s lives by helping them navigate the financial side of care with confidence and clarity. How you’ll help us make health happen. In this role, you’ll: Manage a dedicated portfolio of Care Home Sales Ledger accounts Monitor account balances and ensure timely collection of payments Investigate and resolve customer queries through account reconciliation Communicate with customers and internal teams via phone, email, and letter Support Care Home Administrators with billing system setup and maintenance Approve refund requests in line with policy and procedures Provide guidance on billing matters and undertake invoicing duties Maintain accurate records and add detailed notes to the billing system Work closely with regional teams and finance colleagues to manage debt positions Meet individual and departmental targets Continuously look for ways to improve processes and customer experience Key Skills/Qualifications required for this role We’re looking for someone who’s confident with numbers and even better with people. You’ll bring: Previous experience within a Credit Control environment is essential Strong customer service and communication skills – written and verbal Good working knowledge of Excel, Word, and Outlook A proactive, organised approach with the ability to prioritise and meet deadlines A collaborative mindset – you enjoy working with others to solve problems A keen eye for detail and a drive for accuracy Commercial awareness and a customer-first attitude A willingness to learn and grow – we’ll support your development every step of the way Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: • 25 days holiday, increasing through length of service, with option to buy or sell • Bupa health insurance as a benefit in kind • An enhanced pension plan and life insurance • Annual performance-based bonus • Onsite gyms or local discounts where no onsite gym available • Various other benefits and online discounts Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format please email: careers@bupa.com Time Type: Full time Job Area: Finance & Accounting Locations: Kirkstall Forge Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference. Please introduce yourself to our recruiters and we'll get in touch if there's a role that sounds like a good match.