Job overview
Deputy Director of Operations in Emergency and Integrated Medicine
We are looking for an exceptional candidate to join the Emergency and Integrated Medicine Division as the Deputy Director of Operations. This is a pivotal role in the Division that will provide visible and compassionate leadership in a Division that has made significant strides in delivering against the constitutional standards and financial improvement. You will join a team that is collaborative, supportive, passionate and hard working with fit and alignment with the Trust values being a key criteria for the successful candidate. You will be an experienced operational leader with significant experience of leading recovery, financial improvement and service improvement. This role will deputise for the Director of Operations alongside managing key services that are integral to delivering the Divisional and Trust strategy.
If this sounds like the role for you, please contact the below for an informal conversation Mike Cooshneea - Director of Operations EIM/ Deputy Chief Operating Officer at
Main duties of the job
Main duties of the job
(Please note that this list is not exhaustive)
• Provide visible leadership and operational management of EIM services across the Integrated Clinical Services Unit (ICSU), ensuring
the efficient and effective use of resources, and the development and maintenance of the highest standards of patient care and service
delivery
• Delivery and achievement of national access standards taking corrective action where necessary
• Ensure there is a comprehensive governance framework within services with a focus on safety, quality and patient experience
• Support the development of the EIM strategic plan in line with the Trust strategic plan
• Work in partnership with the ICSU and departmental staff to lead the identification and implementation of service improvements to
enhance clinical care, maximise efficiency and productivity and deputise for the Director of Operations for Emergency and Integrated
Medicine
• Ensure strong relationships across ICSU and maximise the opportunities to strengthen relationships in an integrated Care Organisation
Working for our organisation
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone.
Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this
population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy, maternity, race, sexual orientation, and
religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other
formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our
patients as well as being a better place to work.
Detailed job description and main responsibilities
(Please see JD for more information & note that this list is not exhaustive)
Operational management
• Lead EIM services to ensure compliance against performance measures
• Support the operational and clinical managers in monitoring activity and income
• Working collegiately with support services, matrons, departments and outside organisations that impact the ICSU.
• To facilitate and chair multidisciplinary meetings that assist with the coordination and delivery of EIM services.
Service Improvement
• Support the transformation agenda across EIM services, making sure that skills are developed and shared with the teams thus
providing skills for the future workforce.
• Understand implications of and manage a developing and changing service
• Assist in the development of new ideas, methods of working and encourage staff to do likewise
Financial management & Business planning
• Ensure robust budgetary management within EIM services, maximising the use of resources and delivering a balanced budget.
• Work in close association with the ICSU finance team to ensure sound financial management, effective communication and financial
reporting.
• Identify, communicate and implement robust Cost Improvement Programmes (CIP) in the departments.
Person specification
Education and qualifications
Essential criteria
1. Educated to degree level or equivalent level of experience
2. Further education, training or experience to master’s level or equivalent
3. Evidence of continuing professional development
Desirable criteria
4. Post graduate management qualification
5. Project management qualification
Skills and abilities
Essential criteria
6. Has the capacity to analyse problems in a logical and structured way, generating optimal and innovative solutions and adapting approaches to problem-solving to achieve sustainable outcomes
7. Has good insight and ability to handle constructive criticism
8. Highly effective teamwork skills; able to acknowledge own limitations and work with others collaboratively to provide solutions for best long-term care
Desirable criteria
9. Able to anticipate problems, to understand the driving forces behind problems, or potential problems and being able to identify and use levers to achieve change
Knowledge and Experience
Essential criteria
10. Significant management experience in a complex organisation at senior level including operational responsibility
11. Experience of leading recovery programmes to deliver constitutional standards
12. Experience of producing information, monitoring performance and identifying opportunity for service improvement
Desirable criteria
13. Experience of working within the NHS within an acute hospital environment
14. Experience of leading change programmes
15. Understands quality assurance processes and their application
SAFEGUARDING CHILDREN AND ADULTS
To comply with the Trust’s Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:
16. Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.
17. Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.
18. Ensure you are familiar and comply with local protocols and systems for information sharing.
19. Know the appropriate contact numbers and required reporting lines.
20. Participate in required training and supervision.
21. Comply with required professional boundaries and codes of conduct
Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.